As we continue to cast a light on adaptive leadership and the ability to recover from a crisis, we turn our attention to the financial services sector.
For many in the industry, 2020 was to be a year focused on restoring public trust after the findings of the Hayne Royal Commission. Instead, a new crisis arrived in the form of COVID-19 and supporting customers through the subsequent economic downturn and financial hardship became an all-embracing priority.
Joining host Emma LoRusso is Rob Adams, CEO and Managing Director at Perpetual, a leading Australian investment and financial advice firm. Rob explores how the core value of trust plays an invaluable role in adaptive leadership, internal and external relationships and business success.
We also hear from Suzana Ristevski, Chief Marketing Officer at National Australia Bank (NAB). Suzana shares her insights into how NAB continued to support and serve their customers while navigating a strategic and cultural transformation, all in the midst of a pandemic.
Our final guest is Dan Peters , Chief Revenue Officer at fintech disruptor Limepay. Emma talks to Dan about the speed of decision-making in a startup and how that plays during a crisis.