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This course examines the management of business performance in organisations through the use of performance measurement and reward systems. Topics include theoretical frameworks for analysing performance measurement and reward system design; performance measurement in decentralized organizations; systems for measuring continuous improvement; the concept of a "balanced scorecard"; technical issues in developing performance measures such as EVA, SVA and reports such as the balanced scorecard and intangible asset monitor ; designing and implementing/performance-based reward systems; ethical issues in measuring and rewarding performance. Concepts and issues are examined with an extensive use of cases.