AGSM9155 Strategic Consulting Project - 2022

Subject Code
Study Level
Commencing Term
Term 1
Total Units of Credit (UOC)
Delivery Mode
Online Weekly
This course outline is provided in advance of offering to guide student course selection. Please note that while accurate at time of publication, changes may be required prior to the start of the teaching session. To view other versions, visit the archives .

1. Course Details

Summary of Course

We are facing increasingly complex problems that emerge in all aspects of our work and life in a VUCA (volatile, uncertain, complex and ambiguous) world. To thrive in today's business climate, integrative problem-solving skills are critical to every business leader and professional. This course provides you with the opportunity to develop and practise your new business opportunity identification and problem-solving skills by integrating your knowledge, skills, experience and various tools you have acquired during your studies. By investigating a particular strategic issue in an organisation (client), working as a team on the client opportunity or issue, identifying solutions for that opportunity or issue, and presenting practical recommendations to the client, you will acquire the skills and practical experience to become effective leaders and innovators.

Teaching Times and Locations

Please note that teaching times and locations are subject to change. Students are strongly advised to refer to the Class Timetable website for the most up-to-date teaching times and locations.

View course timetable

Course Policies & Support

Course Aims and Relationship to Other Courses

Additional Course Details

To be eligible to apply for this course, you must be in good academic standing.

You will be allocated to a team and you will need to confirm that there are no conflicts of interest with the proposed client organisation. If there are, you are required to notify the Supervisor or the Facilitator in Charge immediately. Most client organisations will also require every team member to sign a formal Non-Disclosure Agreement.

Please note that the project teams are assembled shortly after the applications are received.  Students should not withdraw from this course after submitting their applications as it severely disrupts the final project teams and the AGSM's relationship with the client organisations.

Please also note that these projects require a commitment from you to your team and to your client.  Students are expected to be involved and connected to their teams from the start of the session. If there are any potential disruptions to your participation, please discuss them with your Facilitator in Charge or Supervisor to confirm the appropriateness of your continuing the course.

This course involves project work with an industry partner. Students will be asked to sign an Intellectual Property and Confidentiality Deed Poll. If you have questions about this, please contact your Facilitator in Charge.


3. Staff Contact Details

Position Name Email Location Phone Consultation Times
Facilitator in ChargeGregory Morris

Facilitator in Charge

Each course has a Facilitator in Charge who is responsible for the academic leadership and overall academic integrity of the course. The Facilitator in Charge selects content and designs assessment tasks, and takes responsibility for specific academic and administrative issues related to the course. Facilitators in Charge oversee Facilitators and ensure that the ongoing standard of facilitation in the course is consistent with the quality requirements of the program. 


The role of your Facilitator is to support and enhance the learning process by encouraging interaction among participants, providing direction in understanding the course content, assessing participant progress through the course and providing feedback on work submitted. Facilitators comprise academics and industry practitioners with relevant backgrounds. 

The students will be allocated to projects and each project will have an AGSM Academic Facilitator (Supervisor). The AGSM Supervisor will provide their contact details in Week 1 of the course.


4. Learning and Teaching Activities

Approach to Learning and Teaching in the Course


Once you are ready to proceed with your project, you will need to take the following steps.

  • Meet as a team in person or virtually and scope out the challenge with the client. The whole team presents the scope to your Supervisor via videoconference. The presentation will be recorded for assessment purposes.
  • Revise the scope according to the Supervisor's feedback.
  • Agree the scope with your client organisation.
  • Understand the opportunity or problem and disaggregate the issues. 
  • Conduct critical analysis, including research and interviews. Interviews will be coordinated by the Supervisor.
  • Use tools that you have acquired during your MBA studies to conduct your analysis and identify potential solutions.
  • Synthesise your findings and socialise them internally to build consensus on the potential solutions.
  • Build your recommendations and the arguments to support them.
  • Prepare a powerful presentation to the client communicating your recommendations.
  • Produce a project report based on your presentation.
  • As a team, present your recommendations to your Supervisor and the Facilitator in Charge via videoconference. The presentation will be recorded for assessment purposes.
  • As a team, present your recommendations to the client via videoconference.
  • Prepare an individual reflection on your learning and experience working on the project.

Note that this is a team-based project, however you will be expected to complete individual research and analysis as part of the team. The majority of the assessments are based on your individual work.

Supervision and progress reports

A Supervisor will be assigned to you and you will be required to check in regularly with them to report on your progress (see the Course Schedule).

Ethics and integrity

AGSM students are expected to behave ethically and with integrity at all times.

Integrity involves doing the right thing at University, according to principles such as honesty and respect described in the University's Student Code ( These principles should guide your behaviour at all times.

Integrity is important when completing academic work and behaving as a member of the UNSW community. We aspire to develop you as a UNSW graduate who acts with integrity, professionally and personally.

The major ethical principles to be followed are:

  • respect the rights of any people involved in your project
  • report all results as they are found
  • abide by UNSW's Student Code.

UNSW Business School is a signatory to the United Nations Principles of Responsible Management Education. The United Nations Sustainable Development Goals (SGDs) will help students shape their thinking about responsible management.

Learning Activities and Teaching Strategies

It is expected that this entire course, including all interaction with the Supervisor and the client organisation, will be virtual, using a range of online technologies, which you will be informed about in Moodle.

Online seminars will be delivered via videoconference for class discussion of the units. These seminars will be scheduled (and recorded) across the duration of the project. During these seminars, you will also receive coaching from your Supervisor in the use of the following key consulting skills.

  • Defining - ability to: define the business opportunity/problem/issue; understand what it is going to take to resolve it; what the result may look like; understand the fit to strategy; negotiate with clients; manage time; develop a project scope and agree it with the client.
  • Empathising - ability to get on with people of all types; understand the politics of the organisation; understand and use your networks; be passionate; build teams.
  • Researching - ability to: identify and work through all sources of information and data to understand issues/solutions - web, library, network; find and recognise best practice.
  • Interviewing - ability to: extract insights from any audience; listen actively; question effectively.
  • Analysing - ability to: analyse data and facts, understand financial and operational data, determine root causes; use a range of analytical tools/structured thinking; understand impact on strategy/results.
  • Synthesising - ability to: synthesise data and facts to identify what is important; get to the key issues; facilitate team discussions; use logic; think on your feet; be flexible; manage stakeholders and create recommendations for the client.
  • Innovating - ability to: bring new ideas/concepts to the problem and recommendations; be creative; be pragmatic; be tenacious; use initiative.
  • Presenting - ability to: communicate effectively at any level in an organisation or to any type of audience; communicate both verbally and written - flawlessly, fluently, succinctly, engagingly; communicate difficult messages; influence people, ensure your communication is impactful and memorable.
  • Coaching - ability to: lead a consulting team; influence outcomes; think strategically; coach individuals; be an expert.

Workload and time considerations

It is expected that you will spend 10-12 hours per week working on your project, as per any standard AGSM course worth six units of credit. The project must be completed and submitted within one term.

Course Structure

Project approach

This course provides you with the opportunity to apply the analytical and theoretical skills developed in your studies to a project. You will work in teams of four to six, supervised by an Academic Facilitator (hereinafter referred to as the Supervisor). The project provides you with an opportunity to demonstrate to the Supervisor your ability to apply the management skills learned during your MBA program, in addition to drawing on your considerable experience acquired in your career to date. Each project will centre on an issue of significant importance to the future direction of the client organisation and will offer a opportunity or problem context that can benefit from rigorous management thinking and diversity of your student consulting team.

Not all projects will be carried out for commercial companies. They may be for small or large charitable organisations, as well as for the public sector.

6. Course Resources

There are five Units in the course, which are available in your Moodle class.

As outlined in the Course Schedule, the teaching program will be as follows:

Week 1 - Unit 1: Introduction to Strategic Consulting and Defining the Project

Week 3 - Unit 2: Empathising, Researching and Interviewing

Week 5 - Unit 3: Analysing

Week 7 - Unit 4 Synthesising, Influencing and Innovating

Week 9 - Unit 5: Presenting, Coaching and Conclusion

Each Unit has been developed as a stand-alone unit of work and includes readings, videos and activities.

7. Course Evaluation & Development

Continual Course Improvement

AGSM courses are reviewed each time they run, with updated course outlines and assessment tasks developed. 

Additionally, the AGSM surveys students each time a course is offered. The data collected provides anonymous feedback from students on the quality of course content and materials, class facilitation, student support services and the program in general. This student feedback is considered during all course revisions.

Student Response

Student responses in relation to previous deliveries of the course revolved around the required effort during the working day and the impact of COVID-19, how the course is wrapped up, and peer assessment and individual student contributions.

Response to Student Feedback

Work effort during the working day and COVID impact: we work with each student team to balance time impact on their working day and family time during the week.

Wrap-up and conclusion of the course: we have asked each facilitator to have a final team meeting at the conclusion of the course and after the client presentation as part of the course finalisation.

Peer assessment and individual student contribution: the facilitators are assessing each student's individual contribution throughout the term and each week during the course. The Facilitator can intervene and provide guidance. The teams are encouraged to reach out to the Facilitator for guidance when individual contribution issues are identified.

8. Course Schedule

Week Activity Topic Detail/Engagement Assessment Task
Week 1 IntroductionUnit 1

Note: Indicative for all weeks; subject to change

  • All-hands webinar - Introduction to the course, review of Unit 1 and general discussion on the client challenge. Overview of timetable. First webinar will be live and recorded. Second and third will be streamed with a bulletin board for questions and comments.
  • Team webinar - introduction to the team and team dynamics.
  • Client all-hands webinar - introduction from the client and discussion on scope, with Supervisor guiding discussion with client. This will be live and recorded for streaming in two other time slots. 
  • Use Teams for any questions on Unit.

Teams have 48 hours to prepare questions for client all-hands call. Supervisor will facilitate the client all-hands call.

Week 2 Scope Development
  • Individual development of scope.
  • Use Teams for any questions on Unit or general questions.
  • Team work - development of the scope presentation.
  • Attend weekly meeting (virtual) with Supervisor
  • Attend client and team scope meeting (Virtual). Meeting can be recorded
  • Supervisor available via email to respond to any questions from individual teams.
Week 3 Scope PresentationUnit 2
  • Team webinar - development of scope presentation and practise presentation to Supervisor.
  • Assessment 1 - presentation of scope to Supervisor and Course Facilitator in Charge and selected faculty.
  • Team sends client scope document; client responds with any feedback or issues
  • Opportunity to provide peer-to-peer feedback.
  • Assessment 4 - First reflective blog post of 250-300 words due by Friday 3pm Sydney time
Assessment 1 : Project Scope Proposal
Assessment 4 : Reflection
Week 4 Research
  • Individual research.
  • Use Teams for any questions on Unit or general questions.
  • Supervisor available in set periods for discussion with teams on research and progress.
  • Teams meet with client and Supervisor to discuss team questions and project progress.
  • Team work - research.
  • Present team scope to client and confirm scope/adjust scope based on agreed changes.
Week 5 Research and AnalysisUnit 3
  • Individual research.
  • Use Teams for any questions on Unit or general questions.
  • Team webinar - each team meets with Supervisor on research and analysis progress.
  • Team work - research and analysis.
  • Client webinar - each team meets with client to discuss progress and any questions
Week 6 Analysis
  • Individual analysis.
  • Use Teams for any questions on Unit or general questions.
  • Supervisor available in set periods for discussion with teams on research and progress.
  • Teams meet with Client and Supervisor. Supervisor coordinates client webinar.
  • Team work - analysis.
Week 7 Analysis and SynthesisUnit 4
  • Use Teams for any questions on Unit or general questions.
  • Individual analysis and synthesis.
  • Team webinar with Supervisor - analysis and synthesis progress.
  • Client webinar with Client and Supervisor - analysis and synthesis progress
  • Team work - analysis and synthesis.
Week 8 Synthesis
  • Individual synthesis.
  • Use Teams for any questions on Unit or general questions.
  • Supervisor available in set periods for discussion with teams on synthesis and progress.
  • Teams meet with Client and Supervisor on progress and discuss questions. Supervisor coordinates client Webinar.
  • Team work - synthesis.
  • Opportunity to provide peer-to-peer feedback.
  • Assessment 4 - Second reflective blog post of 250-300 words due on Friday by 3pm Sydney time.
Assessment 4 : Reflection
Week 9 Synthesis and RecommendationsUnit 5
  • Use Teams for any questions on Unit or general questions.
  • Individual synthesis.
  • Team webinar - synthesis and recommendations progress.
  • Client webinar - Teams meet with Client and Supervisor. Supervisor coordinates client webinar.
  • Team work - synthesis and recommendations.
Week 10 Presentation
  • Individual development of presentation.
  • Teams meet with Client and Supervisor. Supervisor coordinates client webinar.
  • Supervisor available in set periods for discussion with teams on recommendations, presentation and progress.
  • Team work - presentation.
Week 11 Final Presentation
  • Individual development of presentation.
  • Team work - draft presentation.
  • Team webinar - draft presentation and practice with Supervisor
  • Team work - final presentation.
  • Assessment 2 - Final presentation to Supervisor and Faculty. 
  • Team webinar - feedback on presentation and next steps.
Assessment 2 : Final Presentation
Week 12 Client Presentation, Final Report and Reflection
  • Individual development of final report.
  • Team work - presentation to client preparation.
  • Team webinar - presentation practice.
  • Client team webinar - final presentation to client.
  • Team work - development of final report.
  • Team work - final report submission.
  • Assessment 3 - Final Report due on Friday by 3pm Sydney time.
  • Confidential peer-to-peer feedback required.
  • Assessment 4 - Third and final reflective blog post of 250-300 words due on Friday by 3pm Sydney time.
Assessment 3 : Final Report
Assessment 4 : Reflection

9. Policies and Support

Information about UNSW Business School protocols, University policies, student responsibilities and education quality and support.

Program Learning Outcomes

The Business School places knowledge and capabilities at the core of its curriculum via seven Program Learning Outcomes (PLOs). These PLOs are systematically embedded and developed across the duration of all coursework programs in the Business School.

PLOs embody the knowledge, skills and capabilities that are taught, practised and assessed within each Business School program. They articulate what you should know and be able to do upon successful completion of your degree.

Upon graduation, you should have a high level of specialised business knowledge and capacity for responsible business thinking, underpinned by ethical professional practice. You should be able to harness, manage and communicate business information effectively and work collaboratively with others. You should be an experienced problem-solver and critical thinker, with a global perspective, cultural competence and the potential for innovative leadership.

All UNSW programs and courses are designed to assess the attainment of program and/or course level learning outcomes, as required by the UNSW Assessment Design Procedure. It is important that you become familiar with the Business School PLOs, as they constitute the framework which informs and shapes the components and assessments of the courses within your program of study.

PLO 1: Business knowledge

Students will make informed and effective selection and application of knowledge in a discipline or profession, in the contexts of local and global business.

PLO 2: Problem solving

Students will define and address business problems, and propose effective evidence-based solutions, through the application of rigorous analysis and critical thinking.

PLO 3: Business communication

Students will harness, manage and communicate business information effectively using multiple forms of communication across different channels.

PLO 4: Teamwork

Students will interact and collaborate effectively with others to achieve a common business purpose or fulfil a common business project, and reflect critically on the process and the outcomes.

PLO 5: Responsible business practice

Students will develop and be committed to responsible business thinking and approaches, which are underpinned by ethical professional practice and sustainability considerations.

PLO 6: Global and cultural competence

Students will be aware of business systems in the wider world and actively committed to recognise and respect the cultural norms, beliefs and values of others, and will apply this knowledge to interact, communicate and work effectively in diverse environments.

PLO 7: Leadership development

Students will develop the capacity to take initiative, encourage forward thinking and bring about innovation, while effectively influencing others to achieve desired results.

These PLOs relate to undergraduate and postgraduate coursework programs.  Separate PLOs for honours and postgraduate research programs are included under 'Related Documents'.

Business School course outlines provide detailed information for students on how the course learning outcomes, learning activities, and assessment/s contribute to the development of Program Learning Outcomes.



UNSW Graduate Capabilities

The Business School PLOs also incorporate UNSW graduate capabilities, a set of generic abilities and skills that all students are expected to achieve by graduation. These capabilities articulate the University’s institutional values, as well as future employer expectations.

UNSW Graduate CapabilitiesBusiness School PLOs
Scholars capable of independent and collaborative enquiry, rigorous in their analysis, critique and reflection, and able to innovate by applying their knowledge and skills to the solution of novel as well as routine problems.
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 7: Leadership development

Entrepreneurial leaders capable of initiating and embracing innovation and change, as well as engaging and enabling others to contribute to change
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 6: Global and cultural competence
  • PLO 7: Leadership development

Professionals capable of ethical, self-directed practice and independent lifelong learning
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 5: Responsible business practice

Global citizens who are culturally adept and capable of respecting diversity and acting in a socially just and responsible way.
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 5: Responsible business practice
  • PLO 6: Global and cultural competence

While our programs are designed to provide coverage of all PLOs and graduate capabilities, they also provide you with a great deal of choice and flexibility.  The Business School strongly advises you to choose a range of courses that assist your development against the seven PLOs and four graduate capabilities, and to keep a record of your achievements as part of your portfolio. You can use a portfolio as evidence in employment applications as well as a reference for work or further study. For support with selecting your courses contact the UNSW Business School Student Centre.

Academic Integrity and Plagiarism

Academic Integrity is honest and responsible scholarship. This form of ethical scholarship is highly valued at UNSW. Terms like Academic Integrity, misconduct, referencing, conventions, plagiarism, academic practices, citations and evidence based learning are all considered basic concepts that successful university students understand. Learning how to communicate original ideas, refer sources, work independently, and report results accurately and honestly are skills that you will be able to carry beyond your studies.

The definition of academic misconduct is broad. It covers practices such as cheating, copying and using another person’s work without appropriate acknowledgement. Incidents of academic misconduct may have serious consequences for students.


UNSW regards plagiarism as a form of academic misconduct. UNSW has very strict rules regarding plagiarism. Plagiarism at UNSW is using the words or ideas of others and passing them off as your own. All Schools in the Business School have a Student Ethics Officer who will investigate incidents of plagiarism and may result in a student’s name being placed on the Plagiarism and Student Misconduct Registers.

Below are examples of plagiarism including self-plagiarism:

Copying: Using the same or very similar words to the original text or idea without acknowledging the source or using quotation marks. This includes copying materials, ideas or concepts from a book, article, report or other written document, presentation, composition, artwork, design, drawing, circuitry, computer program or software, website, internet, other electronic resource, or another person's assignment, without appropriate acknowledgement of authorship.

Inappropriate Paraphrasing: Changing a few words and phrases while mostly retaining the original structure and/or progression of ideas of the original, and information without acknowledgement. This also applies in presentations where someone paraphrases another’s ideas or words without credit and to piecing together quotes and paraphrases into a new whole, without appropriate referencing.

Collusion: Presenting work as independent work when it has been produced in whole or part in collusion with other people. Collusion includes:

  • Students providing their work to another student before the due date, or for the purpose of them plagiarising at any time
  • Paying another person to perform an academic task and passing it off as your own
  • Stealing or acquiring another person’s academic work and copying it
  • Offering to complete another person’s work or seeking payment for completing academic work

Collusion should not be confused with academic collaboration (i.e., shared contribution towards a group task).

Inappropriate Citation: Citing sources which have not been read, without acknowledging the 'secondary' source from which knowledge of them has been obtained.

Self-Plagiarism: ‘Self-plagiarism’ occurs where an author republishes their own previously written work and presents it as new findings without referencing the earlier work, either in its entirety or partially. Self-plagiarism is also referred to as 'recycling', 'duplication', or 'multiple submissions of research findings' without disclosure. In the student context, self-plagiarism includes re-using parts of, or all of, a body of work that has already been submitted for assessment without proper citation.

To see if you understand plagiarism, do this short quiz:


The University also regards cheating as a form of academic misconduct. Cheating is knowingly submitting the work of others as their own and includes contract cheating (work produced by an external agent or third party that is submitted under the pretences of being a student’s original piece of work). Cheating is not acceptable at UNSW.

If you need to revise or clarify any terms associated with academic integrity you should explore the 'Working with Academic Integrity' self-paced lessons available at:

For UNSW policies, penalties, and information to help you avoid plagiarism see: as well as the guidelines in the online ELISE tutorials for all new UNSW students: For information on student conduct see:

For information on how to acknowledge your sources and reference correctly, see: If you are unsure what referencing style to use in this course, you should ask the lecturer in charge.

Student Responsibilities and Conduct

​Students are expected to be familiar with and adhere to university policies in relation to class attendance and general conduct and behaviour, including maintaining a safe, respectful environment; and to understand their obligations in relation to workload, assessment and keeping informed.

Information and policies on these topics can be found on the 'Managing your Program' website.


It is expected that you will spend at least ten to twelve hours per week studying for a course except for Summer Term courses which have a minimum weekly workload of twenty to twenty four hours. This time should be made up of reading, research, working on exercises and problems, online activities and attending classes. In periods where you need to complete assignments or prepare for examinations, the workload may be greater. Over-commitment has been a cause of failure for many students. You should take the required workload into account when planning how to balance study with employment and other activities.

We strongly encourage you to connect with your Moodle course websites in the first week of semester. Local and international research indicates that students who engage early and often with their course website are more likely to pass their course.

View more information on expected workload


Your regular and punctual attendance at lectures and seminars or in online learning activities is expected in this course. The Business School reserves the right to refuse final assessment to those students who attend less than 80% of scheduled classes where attendance and participation is required as part of the learning process (e.g., tutorials, flipped classroom sessions, seminars, labs, etc.).

View more information on attendance

General Conduct and Behaviour

You are expected to conduct yourself with consideration and respect for the needs of your fellow students and teaching staff. Conduct which unduly disrupts or interferes with a class, such as ringing or talking on mobile phones, is not acceptable and students may be asked to leave the class.

View more information on student conduct

Health and Safety

UNSW Policy requires each person to work safely and responsibly, in order to avoid personal injury and to protect the safety of others.

View more information on Health and Safety

Keeping Informed

You should take note of all announcements made in lectures, tutorials or on the course web site. From time to time, the University will send important announcements to your university e-mail address without providing you with a paper copy. You will be deemed to have received this information. It is also your responsibility to keep the University informed of all changes to your contact details.

Student Support and Resources

​The University and the Business School provide a wide range of support services and resources for students, including:

Business School EQS Consultation Program
The Consultation Program offers academic writing, literacy and numeracy consultations, study skills, exam preparation for Business students. Services include workshops, online resources, individual and group consultations. 
Level 1, Room 1035, Quadrangle Building.
02 9385 4508

Communication Resources
The Business School Communication and Academic Support programs provide online modules, communication workshops and additional online resources to assist you in developing your academic writing.

Business School Student Centre
The Business School Student Centre provides advice and direction on all aspects of admission, enrolment and graduation.
Level 1, Room 1028 in the Quadrangle Building
02 9385 3189

UNSW Learning & Careers Hub
The UNSW Learning & Careers Hub provides academic skills and careers support services—including workshops, individual consultations and a range of online resources—for all UNSW students. See their website for details.
Lower Ground Floor, North Wing Chancellery Building.
02 9385 2060

Student Support Advisors
Student Support Advisors work with all students to promote the development of skills needed to succeed at university, whilst also providing personal support throughout the process.
John Goodsell Building, Ground Floor.
02 9385 4734

International Student Support
The International Student Experience Unit (ISEU) is the first point of contact for international students. ISEU staff are always here to help with personalised advice and information about all aspects of university life and life in Australia.
Advisors can support you with your student visa, health and wellbeing, making friends, accommodation and academic performance.
02 9385 4734

Equitable Learning Services
Equitable Learning Services (formerly Disability Support Services) is a free and confidential service that provides practical support to ensure that your health condition doesn't adversely affect your studies. Register with the service to receive educational adjustments.
Ground Floor, John Goodsell Building.
02 9385 4734

UNSW Counselling and Psychological Services
Provides support and services if you need help with your personal life, getting your academic life back on track or just want to know how to stay safe, including free, confidential counselling.
Level 2, East Wing, Quadrangle Building.
02 9385 5418

Library services and facilities for students
The UNSW Library offers a range of collections, services and facilities both on-campus and online.
Main Library, F21.
02 9385 2650

Moodle eLearning Support
Moodle is the University’s learning management system. You should ensure that you log into Moodle regularly.
02 9385 3331

UNSW IT provides support and services for students such as password access, email services, wireless services and technical support.
UNSW Library Annexe (Ground floor).
02 9385 1333