COMM3030 Social Entrepreneurship Practicum - 2020

Blended, India
On-site, Sydney CBD
COMM3030
Undergraduate
Summer
6 Units of Credit
UNSW Business School

Offering Selection
This course outline is for the current semester. To view outlines from other years and/or semesters, visit the archives

1. Course Details

Summary of Course

India-based course only

COMM3030 is offered by the Business School through the Centre for Social Impact at UNSW.  The course is a General Education course for undergraduate students from all faculties at UNSW; and depending on the program, this course may be a free elective or a major elective. For Business School students enrolled in a single or dual Commerce, Economics, Actuarial Studies or Information Systems program, the course is available subject to meeting eligibility criteria.  Please refer COMM3030 Social Entrepreneurship Practicum, India, Summer 2020.

COMM3030 Social Entrepreneurship Practicum - India is a Work Integrated Learning (WIL) course designed to integrate theory with the practice of work by enabling students to apply their acquired knowledge and skills to the real-world problems of start-up companies that are working on issues including sustainability, education, health and livelihoods in India.  The course provides an exceptional opportunity to apply your cumulative learning at UNSW and build practical business and leadership capabilities within the Indian entrepreneurial context, that uses business models to create positive social outcomes to reach people in need.  Please note that the course is NOT an internship or a volunteering opportunity.

COMM3030 India is facilitated through project work with highly innovative start-ups, supported by online modules, face-to-face workshops and cultural immersion activities.  The companies are based in the Pink City of Jaipur - one of the most popular tourist destinations of India, and home to many centuries of history and grand architecture.  Over the past 10 years, rising inequality and environmental concerns in this vibrant city has led to the formation of many enterprises that seek to tackle these critical issues creatively and sustainably.  Startup Oasis, the first and most successful incubation hub in Jaipur, is committed to a local entrepreneurial ethos in the State of Rajasthan and is the Jaipur-based practicum partner.

The in-country component of the course will start in New Delhi, where students will attend master classes in democracy and culture and have introductory language classes.  In addition, students will tour the world-famous Taj Mahal (in Agra). Following the time in Jaipur, students will consolidate all personal, cultural and project learnings at Jasani Centre for Social Entrepreneurship & Sustainability Management in Mumbai.

Sydney-based course only

COMM3030 is a practicum course designed to integrate theory with experiential practice and involve authentic engagement with partner organisations. It enables undergraduate students to develop professional skills while working in a team on a real social entrepreneurship project.

Students may work with industry, social enterprises, not-for-profits and foundations to develop and conduct a variety of applied projects in different areas of social entrepreneurship. In each semester, projects may be offered from the following fields:

  • Social entrepreneurship and social innovation
  • Philanthropy
  • Impact investing
  • Business and human rights
  • Corporate social responsibility
  • Pro bono and volunteering
  • Measuring social impact
  • Collective impact
  • Social finance

 

Teaching Times and Locations

Please note that teaching times and locations are subject to change. Students are strongly advised to refer to the Class Timetable website for the most up-to-date teaching times and locations.

India-based course only

Compulsory Pre-Departure Workshop

20 November 2019

UNSW (Time and location, TBA).

Practicum in-country

6 January-26 January 2020

India - New Delhi, Jaipur, Mumbai (daily schedule located on Moodle)

Debrief Session

February 2020 (TBA)

UNSW (Time and location, TBA)

 

View course timetable

Course Policies & Support

Course Aims and Relationship to Other Courses

India-based course only

There is an increasing demand from employers for graduates who can apply their theoretical knowledge to a practical context and demonstrate adaptability and resilience in complex environments.  Students, in turn, seek opportunities with purpose that enable them to apply their growing knowledge and skills to address unmet social and environmental needs. This course responds to both demands through:

- increasing students understanding of how their academic knowledge may be applied in practice by co-working with start-ups to address their business 'pain points';

- engaging in the complexity of social and environmental issues, and attempting to understand the various stakeholders and interconnections between them;

- increasing students' self-reflective abilities through challenging personal assumptions and participating in varied immersion activities within dynamic social, economic and cultural contexts;

- developing students' creativity, critical thinking, and project management skills through collaboratively producing tangible project deliverables that will aid the long-term sustainability of the start-ups;

- developing interpersonal, communication, and cross-disciplinary skills through increased empathy towards oneself, one's team, and the social enterprises.

The above will be achieved through engaging with real-world problems, constraints, and opportunities that start-ups confront in pursuing their organisational missions (both social/environmental and financial).  Simultaneously, this inherently uncertain, yet safe and dynamic learning environment will enable students to critically apply their technical skills and knowledge, thereby enabling learning about and contributing to societal change within a structured framework.

Sydney-based course only

This course is offered as a Business School Elective within any undergraduate Business School program or may be counted as an elective within the Accounting, Finance, Marketing, Information Systems, Business Law, Taxation, Management, International Business and Human Resources majors. Enrolment is restricted and only students who meet the requirements of the selection process will be able to enrol. In particular, eligible students must:

be in Good Academic Standing,

have a minimum WAM of 65 and

have completed a minimum of 48 UOC by the commencement of this course.

Have completed CA:Essentials

By completing this course students will:

Develop their work learning skills, including critical thinking, communication, teamwork, professionalism, research, leadership and many others

Develop their project management and problem-solving skills

Develop a practical understanding of social entrepreneurship and the role that social enterprises can play in addressing social and environmental challenges.

Additonal Course Details

Links to all required and optional resources are on the reading list for your course in the UNSW Library's Leganto system, which you can access via your Moodle course. Please note you will need to login and may be required to enter your UNSW zID and zPass in order to access the library site.

Required readings consist of core texts and their applications. Readings are chosen to provide both theoretical foundation and to illuminate their meaning and usage in professional contexts. The readings are not to be studied in detail but designed to initiate thinking and understanding of key themes in social systems and change. 

2. Staff Contact Details

Position Name Email Location Phone Consultation Times
Course AuthoritySandeep KirpalaniCentre for Social Impact, 704, Level 7 Science Engineering Building (E8) (referred to as SEB)+61 2 8936 0909By appointment only
Course ConvenerBrigitte McKenna

Please note, as there are different versions of COMM3030, thus the Lecturer-in-Charge/Course Authority will change.

Please email business.experience@unsw.edu.au for all initial enquires.

3. Learning and Teaching Activities

Approach to Learning and Teaching in the Course

India-based course only

COMM3030 is a Work Integrated Learning (WIL) course designed to integrate academic learning with practical application as part of a student's program of study.  The course is aimed at facilitating purposeful project work with social enterprises in India through innovative, varied and culturally immersive learning and teaching strategies.  Various aspects of this project work will align with, and be assessed against, the course learning outcomes.

Students should come to the course committed to the process of curiosity and self-determined learning, while being proactively and creatively receptive to the immersion experiences.  Given the varied and dynamic nature of social enterprise organisations and the ecosystem within which they operate, this course is intended to be highly interactive, activity-based and responsive to the needs of the social enterprises. This means that the practicum experience of each student will be different, depending on the student's project, teamwork and individual response to the cultural immersion.

Prior to the practicum, students are required to attend a compulsory Pre-departure briefing workshop on 20 November 2019 at UNSW, Sydney.  This workshop will prepare students by introducing the course schedule and the practicum partners in Delhi, Jaipur and Mumbai.  At the workshop students will be assigned to their respective start-up organisation and accompanying project briefs, as well as discuss expectations around professional communication and culturally sensitive behaviour in the workplace.  Students will also be informed of recommended 'do's and don'ts' within the Indian context.

In India, the course will commence on 6 January in New Delhi, where students will visit historically significant sites, and engage in culturally and personally reflective sessions that will set the tone for the rest of the course.  Students will also have the opportunity to interact with the Australian High Commission, attend introductory language classes by locals and interact with industry leaders, including EY India.

In Jaipur, students will be introduced to highly innovative start-up companies that draw upon business processes and market mechanisms to address social and environmental needs within Rajasthan.  Students will visit the start-ups to learn about their histories, opportunities and challenges while following their mission, the broader context of the problem the organisations are seeking to address and the multiple stakeholders, interactions, efforts and challenges at various socio, economic, cultural and policy levels. 

Once the introductory phase is over, the students will work in cross-disciplinary teams with their assigned start-up on the pre-assigned project scope with the aim of co-designing deliverables with the organisations.  To enable this process, students will be introduced to frameworks and tools through interactive workshops through the course.  Each teams' progress will be reviewed regularly in group sessions and will include individualised feedback by local mentors and the UNSW academic team.

Working on these projects will widen students' real-world experience of societal change and develop their professionalism while putting into practice their knowledge and skills.  Students will work at the client sites and at Startup Oasis where they can also interact with other local entrepreneurs thereby broadening their contextual and cultural understanding.  While in Jaipur students will also have various local cultural experiences that will be of intangible value to their project work.

Finally, in Mumbai, the students will be able to refine and consolidate all learnings through workshops and presentations at the prestigious Jasani Centre for Social Entrepreneurship & Sustainability Management, wherein feedback will be provided by business communication experts. 

Sydney-based course only

The approach to learning is practicum-based, enabling students to learn through applying their skills and knowledge to deliver social and economic value to a social entrepreneurship project. This is done through working hands on with a social entrepreneur in a consulting process that requires teamwork, autonomy and strategic thinking. Each practicum experience will be different depending on the particular social entrepreneurship project on which each student group will work.

Learning Activities and Teaching Strategies

India-based course only

Overall, students will be expected to demonstrate self-determined learning, autonomy, co-operation and professionalism throughout the course.

Sydney-based course only

The teaching philosophy of this course is based on the concept that students learn most effectively when they are thoroughly engaged in the learning process and are supported within the learning environment to take up challenges offered. This philosophy is reflected in the Guidelines on Learning that Inform Teaching at UNSW, which may be found at https://teaching.unsw.edu.au/guidelines


The format of the course gives students a unique opportunity to put into practice doctrinal knowledge and professional skills that will be expected of them as young professionals. For example, students will be expected to develop a project plan and associated timeframe and work to the plan. The course will also develop students' ability to engage professionally and work collaboratively with a variety of stakeholders, while gaining experience in producing timely and professional written work-product that may be relied upon by other professionals. They are able develop these capacities within a supportive environment in which students are closely supervised and individualised feedback is frequently available, and in which critical reflection is encouraged. Students will be given significant responsibility and be expected to take initiative, developing the confidence and humility necessary to be effective social change agents in their chosen career.


The small-group seminar component of the course provides an opportunity for students to discuss and critically reflect on ethical and practical issues that they confront within their work.

Course Structure

India-based course only

Students are required to attend a pre-departure workshop on 20 November. The in-country component of the course will run from 6 January to 26 January 2020 in India,  commencing in New Delhi, and then to Jaipur, and ending in Mumbai, where learnings will be consolidated.

The course content and assessments are grounded in the project deliverables that students will do for their 'clients' in Jaipur, which will in turn relate to key strategic and/ or process-related 'pain points' of the respective organisations. 

For the day-to-schedule of the course please see Moodle.

Sydney-based course only

Key dates for Summer, 2020

  • U1 starts on Monday 6 January 2020
  • Practical work from Monday 6 January 2020, two days per week at the Social Impact Hub office (Edgecliff)
  • Approx. 3 hours of remote work and digital learning per week
  • Seminar on Monday 6th January from 9.30am-5pm, then Monday 13th, 20th, 27th January and 3rd February from 4pm - 6pm
  • Final presentation night held on Thursday 6th February from 5-7.30pm

The Social Impact Hub practicum's Summer term has compulsory seminars on Monday 6th January from 9.30am-5pm, then Monday 13th, 20th, 27th January and 3rd February from 4pm - 6pm, and two days per week face-to-face project work at the Hub in Edgecliff. Email SIH for more info: sarah@socialimpacthub.org

5. Course Resources

The University and the Business School provide a wide range of support services for students, including:

          Provides advice and direction on all aspects of admission, enrolment and graduation. Office: Level 1, Room 1028 in the Quadrangle Building; Phone: 9385 3189.

  • Centre for Social Impact (CSI)

          http://www.csi.edu.au/

         Provides advice and direction on all aspects of admission, enrolment and graduation for Graduate Certificate in Social Impact students. Email: csistudents@unsw.edu.au               Phone: 02 8936 0990.

  • Moodle eLearning Support

For online help using Moodle, go to: https://student.unsw.edu.au/moodle-support. For technical support, email: itservicecentre@unsw.edu.au; Phone: 9385 1333.

  • UNSW Learning Centre

www.lc.unsw.edu.au

          Provides academic skills support services, including workshops and resources, for all UNSW students. See website for details.

  • Library services and facilities for students

https://www.library.unsw.edu.au/study/services-for-students

  • IT Service Centre:

https://www.it.unsw.edu.au/students/index.html

Provides technical support to troubleshoot problems with logging into websites, downloading documents, etc. Office: UNSW Library Annexe (Ground floor). Phone: 9385 1333.

  • UNSW Counselling and Psychological Services

https://student.unsw.edu.au/wellbeing

Provides support and services if you need help with your personal life, getting your academic life back on track or just want to know how to stay safe, including free, confidential counselling. Office: Level 2, East Wing, Quadrangle Building; Phone: 9385 5418; Email: counselling@unsw.edu.au

  • Disability Support Services

https://student.unsw.edu.au/disability

Provides assistance to students who are trying to manage the demands of university as well as a health condition, learning disability or have personal circumstances that are having an impact on their studies. Office: Ground Floor, John Goodsell Building; Phone: 9385 4734; Email: disabilities@unsw.edu.au

6. Course Evaluation & Development

Continual Course Improvement

The Centre for Social Impact is committed to continual improvement of our courses.  One way we do this is through evaluating our courses using the MyExperience student survey.

Sydney-based course only-

Halfway through the semester, students will be asked to complete a feedback form and the student's supervisor will meet with each student to provide and obtain two-way mid-semester feedback.
At the end of the semester, the students will be asked to complete a final evaluation form, and the student's supervisor will provide feedback on the student's work and obtain feedback on the operation of the Hub.

Student Response

India-based course only

This will be the second time COMM3030 India has been offered in Northern India. The first iteration of the course was run in January 2019. Student feedback included the recommendation to spend more time with organizations India to provide students with greater capacity to address their business problems by drawing on the business knowledge and skills..

 

Response to Student Feedback

India-based course only

In response to the above student feedback, the 2020 iteration of the course reflects a revised design to enable more time for students to interact with their respective social enterprise 'client' to enable a deeper analysis of and response to their project deliverables.

 

 

7. Course Schedule

For AGSM academic calendars and key dates please visit https://www.business.unsw.edu.au/agsm/students/resources/timetables-and-key-dates
Week Activity Topic Detail/Engagement Assessment Task
Week 1 See Moodle for the daily course schedule
Week 1 Introduction & orientation to course Tools and tips for the course

Prior to Week 0

Expectations and orientation

  • Students must watch the webinars provided. Please note that this counts towards remote work hours.
Week 2 Specific details in Moodle

8. Policies and Support

Information about UNSW Business School protocols, University policies, student responsibilities and education quality and support.

Program Learning Outcomes

The Business School places knowledge and capabilities at the core of its curriculum via seven Program Learning Outcomes (PLOs). These PLOs are systematically embedded and developed across the duration of all coursework programs in the Business School.

PLOs embody the knowledge, skills and capabilities that are taught, practised and assessed within each Business School program. They articulate what you should know and be able to do upon successful completion of your degree.

Upon graduation, you should have a high level of specialised business knowledge and capacity for responsible business thinking, underpinned by ethical professional practice. You should be able to harness, manage and communicate business information effectively and work collaboratively with others. You should be an experienced problem-solver and critical thinker, with a global perspective, cultural competence and the potential for innovative leadership.

All UNSW programs and courses are designed to assess the attainment of program and/or course level learning outcomes, as required by the UNSW Assessment Design Procedure. It is important that you become familiar with the Business School PLOs, as they constitute the framework which informs and shapes the components and assessments of the courses within your program of study.

PLO 1: Business knowledge

Students will make informed and effective selection and application of knowledge in a discipline or profession, in the contexts of local and global business.

PLO 2: Problem solving

Students will define and address business problems, and propose effective evidence-based solutions, through the application of rigorous analysis and critical thinking.

PLO 3: Business communication

Students will harness, manage and communicate business information effectively using multiple forms of communication across different channels.

PLO 4: Teamwork

Students will interact and collaborate effectively with others to achieve a common business purpose or fulfil a common business project, and reflect critically on the process and the outcomes.

PLO 5: Responsible business practice

Students will develop and be committed to responsible business thinking and approaches, which are underpinned by ethical professional practice and sustainability considerations.

PLO 6: Global and cultural competence

Students will be aware of business systems in the wider world and actively committed to recognise and respect the cultural norms, beliefs and values of others, and will apply this knowledge to interact, communicate and work effectively in diverse environments.

PLO 7: Leadership development

Students will develop the capacity to take initiative, encourage forward thinking and bring about innovation, while effectively influencing others to achieve desired results.

These PLOs relate to undergraduate and postgraduate coursework programs.  Separate PLOs for honours and postgraduate research programs are included under 'Related Documents'.

Business School course outlines provide detailed information for students on how the course learning outcomes, learning activities, and assessment/s contribute to the development of Program Learning Outcomes.

RELATED DOCUMENTS

 

UNSW Graduate Capabilities

The Business School PLOs also incorporate UNSW graduate capabilities, a set of generic abilities and skills that all students are expected to achieve by graduation. These capabilities articulate the University’s institutional values, as well as future employer expectations.

UNSW Graduate CapabilitiesBusiness School PLOs
Scholars capable of independent and collaborative enquiry, rigorous in their analysis, critique and reflection, and able to innovate by applying their knowledge and skills to the solution of novel as well as routine problems.
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 7: Leadership development

Entrepreneurial leaders capable of initiating and embracing innovation and change, as well as engaging and enabling others to contribute to change
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 6: Global and cultural competence
  • PLO 7: Leadership development

Professionals capable of ethical, self-directed practice and independent lifelong learning
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 5: Responsible business practice

Global citizens who are culturally adept and capable of respecting diversity and acting in a socially just and responsible way.
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 5: Responsible business practice
  • PLO 6: Global and cultural competence

While our programs are designed to provide coverage of all PLOs and graduate capabilities, they also provide you with a great deal of choice and flexibility.  The Business School strongly advises you to choose a range of courses that assist your development against the seven PLOs and four graduate capabilities, and to keep a record of your achievements as part of your portfolio. You can use a portfolio as evidence in employment applications as well as a reference for work or further study. For support with selecting your courses contact the UNSW Business School Student Centre.




Academic Integrity and Plagiarism

Academic Integrity is honest and responsible scholarship. This form of ethical scholarship is highly valued at UNSW. Terms like Academic Integrity, misconduct, referencing, conventions, plagiarism, academic practices, citations and evidence based learning are all considered basic concepts that successful university students understand. Learning how to communicate original ideas, refer sources, work independently, and report results accurately and honestly are skills that you will be able to carry beyond your studies.

The definition of academic misconduct is broad. It covers practices such as cheating, copying and using another person’s work without appropriate acknowledgement. Incidents of academic misconduct may have serious consequences for students.

Plagiarism

UNSW regards plagiarism as a form of academic misconduct. UNSW has very strict rules regarding plagiarism. Plagiarism at UNSW is using the words or ideas of others and passing them off as your own. All Schools in the Business School have a Student Ethics Officer who will investigate incidents of plagiarism and may result in a student’s name being placed on the Plagiarism and Student Misconduct Registers.

Below are examples of plagiarism including self-plagiarism:

Copying: Using the same or very similar words to the original text or idea without acknowledging the source or using quotation marks. This includes copying materials, ideas or concepts from a book, article, report or other written document, presentation, composition, artwork, design, drawing, circuitry, computer program or software, website, internet, other electronic resource, or another person's assignment, without appropriate acknowledgement of authorship.

Inappropriate Paraphrasing: Changing a few words and phrases while mostly retaining the original structure and/or progression of ideas of the original, and information without acknowledgement. This also applies in presentations where someone paraphrases another’s ideas or words without credit and to piecing together quotes and paraphrases into a new whole, without appropriate referencing.

Collusion: Presenting work as independent work when it has been produced in whole or part in collusion with other people. Collusion includes:

  • Students providing their work to another student before the due date, or for the purpose of them plagiarising at any time
  • Paying another person to perform an academic task and passing it off as your own
  • Stealing or acquiring another person’s academic work and copying it
  • Offering to complete another person’s work or seeking payment for completing academic work

Collusion should not be confused with academic collaboration (i.e., shared contribution towards a group task).

Inappropriate Citation: Citing sources which have not been read, without acknowledging the 'secondary' source from which knowledge of them has been obtained.

Self-Plagiarism: ‘Self-plagiarism’ occurs where an author republishes their own previously written work and presents it as new findings without referencing the earlier work, either in its entirety or partially. Self-plagiarism is also referred to as 'recycling', 'duplication', or 'multiple submissions of research findings' without disclosure. In the student context, self-plagiarism includes re-using parts of, or all of, a body of work that has already been submitted for assessment without proper citation.

To see if you understand plagiarism, do this short quiz: https://student.unsw.edu.au/plagiarism-quiz

Cheating

The University also regards cheating as a form of academic misconduct. Cheating is knowingly submitting the work of others as their own and includes contract cheating (work produced by an external agent or third party that is submitted under the pretences of being a student’s original piece of work). Cheating is not acceptable at UNSW.

If you need to revise or clarify any terms associated with academic integrity you should explore the 'Working with Academic Integrity' self-paced lessons available at: https://student.unsw.edu.au/aim.

For UNSW policies, penalties, and information to help you avoid plagiarism see: https://student.unsw.edu.au/plagiarism as well as the guidelines in the online ELISE tutorials for all new UNSW students: http://subjectguides.library.unsw.edu.au/elise. For information on student conduct see: https://student.unsw.edu.au/conduct.

For information on how to acknowledge your sources and reference correctly, see: https://student.unsw.edu.au/referencing. If you are unsure what referencing style to use in this course, you should ask the lecturer in charge.


Student Responsibilities and Conduct

Students are expected to be familiar with and adhere to university policies in relation to class attendance and general conduct and behaviour, including maintaining a safe, respectful environment; and to understand their obligations in relation to workload, assessment and keeping informed.

Information and policies on these topics can be found on the 'Managing your Program' website.

Workload

It is expected that you will spend at least ten to twelve hours per week studying for a course except for Summer Term courses which have a minimum weekly workload of twenty to twenty four hours. This time should be made up of reading, research, working on exercises and problems, online activities and attending classes. In periods where you need to complete assignments or prepare for examinations, the workload may be greater. Over-commitment has been a cause of failure for many students. You should take the required workload into account when planning how to balance study with employment and other activities.

We strongly encourage you to connect with your Moodle course websites in the first week of semester. Local and international research indicates that students who engage early and often with their course website are more likely to pass their course.

View more information on expected workload

Attendance

Your regular and punctual attendance at lectures and seminars or in online learning activities is expected in this course. The Business School reserves the right to refuse final assessment to those students who attend less than 80% of scheduled classes where attendance and participation is required as part of the learning process (e.g., tutorials, flipped classroom sessions, seminars, labs, etc.).

View more information on attendance

General Conduct and Behaviour

You are expected to conduct yourself with consideration and respect for the needs of your fellow students and teaching staff. Conduct which unduly disrupts or interferes with a class, such as ringing or talking on mobile phones, is not acceptable and students may be asked to leave the class.

View more information on student conduct

Health and Safety

UNSW Policy requires each person to work safely and responsibly, in order to avoid personal injury and to protect the safety of others.

View more information on Health and Safety

Keeping Informed

You should take note of all announcements made in lectures, tutorials or on the course web site. From time to time, the University will send important announcements to your university e-mail address without providing you with a paper copy. You will be deemed to have received this information. It is also your responsibility to keep the University informed of all changes to your contact details.



Student Support and Resources

The University and the Business School provide a wide range of support services and resources for students, including:

Business School EQS Consultation Program
The Consultation Program offers academic writing, literacy and numeracy consultations, study skills, exam preparation for Business students. Services include workshops, online resources, individual and group consultations.
Level 1, Room 1035, Quadrangle Building.
BUS.EQS.Consultations@unsw.edu.au
02 9385 4508

Business School Student Centre
The Business School Student Centre provides advice and direction on all aspects of admission, enrolment and graduation.
Level 1, Room 1028 in the Quadrangle Building
02 9385 3189

UNSW Learning Centre
The UNSW Learning Centre provides academic skills support services, including workshops and resources, for all UNSW students. See their website for details.
Lower Ground Floor, North Wing Chancellery Building.
learningcentre@unsw.edu.au
02 9385 2060

Educational Support Service
Educational Support Advisors work with all students to promote the development of skills needed to succeed at university, whilst also providing personal support throughout the process. Check their website to request an appointment or to register in the Academic Success Program.
John Goodsell Building, Ground Floor.
advisors@unsw.edu.au
02 9385 4734

Library services and facilities for students
The UNSW Library offers a range of collections, services and facilities both on-campus and online.
Main Library, F21.
02 9385 2650

Moodle eLearning Support
Moodle is the University’s learning management system. You should ensure that you log into Moodle regularly.
externalteltsupport@unsw.edu.au
02 9385 3331

UNSW IT
UNSW IT provides support and services for students such as password access, email services, wireless services and technical support.
UNSW Library Annexe (Ground floor).
itservicecentre@unsw.edu.au
02 9385 1333

Disability Support Services
UNSW Disability Support Services provides assistance to students who are trying to manage the demands of university as well as a health condition, learning disability or who have personal circumstances that are having an impact on their studies. Disability Advisers can arrange to put in place services and educational adjustments to make things more manageable so that students are able to complete their course requirements. To receive educational adjustments for disability support, students must first register with Disability Services.
Ground Floor, John Goodsell Building.
disabilities@unsw.edu.au
02 9385 4734

UNSW Counselling and Psychological Services
Provides support and services if you need help with your personal life, getting your academic life back on track or just want to know how to stay safe, including free, confidential counselling.
Level 2, East Wing, Quadrangle Building.
counselling@unsw.edu.au
02 9385 5418


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