INFS1602 Digital Transformation in Business - 2019

Term 3
6 Units of Credit
On Campus
Info Systems & Tech Mgmt
The course outline is not available for current semester. To view outlines from other years and/or semesters, visit the archives .

1. Course Details

Summary of Course

​​​INFS1602 is a foundational course that introduces students to the application of Information Systems (IS) in business and society. It aims to give students an appreciation of how contemporary and emerging technologies affect the:

(i) Operation and management of businesses,

(ii) Relationships that businesses have with external entities (e.g., customers, suppliers and regulators), and

(iii) Products and services that businesses can offer.

Teaching Times and Locations

Please note that teaching times and locations are subject to change. Students are strongly advised to refer to the Class Timetable website for the most up-to-date teaching times and locations.

View course timetable

Course Policies & Support

Course Aims and Relationship to Other Courses

​The course aims to further student development as scholars and future business professionals by refining their communication and group-work skills, improving their time management, and assisting them in developing their research skills.

If you are studying Information Systems (IS), then INFS1602 is the introduction to the area and is a prerequisite for most Stage 2 & 3 IS courses. The material covered in this course will be built upon in more advanced IS courses.

If you are studying accounting, finance, marketing or any other business course, INFS1602 will not only introduce you to the crucial role of technology in modern-day businesses, but it will also improve your overall understanding of how businesses work in general. The course will explore the key systems that are in use by accountants, financial managers and marketing professionals on a daily basis. Because INFS1602 does not assume any prior experience with technology, you will find that it fits easily with your background and degree programme. If you intend to become an accountant, then INFS1602 is an important course to enrol for because it is one of the prerequisites for becoming a Certified Practicing Accountant (CPA). By taking INFS1602, you also open up the possibility of doing more advanced business-oriented IS courses such as Enterprise Systems, Business Analysis, Business Process Management and IS Security.

If you are studying software engineering or computer science, then INFS1602 will give you a better comprehension of the business context in which your software and technology will be deployed. This in turn bolsters your capacity to build and deliver quality systems that organisations want and need.

2. Staff Contact Details

Position Title Name Email Location Phone Consultation Times
Lecturer-in-chargeMsChona RyanQuad2107A+61293855409Tuesday 12-2pm

3. Learning and Teaching Activities

Approach to Learning and Teaching in the Course

​The field of Information Systems is exciting, innovative and dynamic. New technologies and novel ways of doing things are emerging all of the time. Nothing stays the same for very long! Such a fast-moving environment means that not only do we need to learn about information systems today, but that we need to learn how to continue learning about information systems in the future in order to effectively utilise these systems for developing innovative business practices. This course aims to equip you with necessary understanding of IS fundamentals, as they stand, and to also equip you with critical thinking tools and techniques that will allow you to understand IS in the future.

Learning Activities and Teaching Strategies

​The course involves four key components – Lectures, Weekly MyLab MIS Homework & Quizzes ,  Workshops, and your Private study.

Lectures (2 hrs, 5 scheduled sessions)

There are 5 (face to face) lecture sessions this semester. Each lecture will focus on the highlights of a range of topics (see lecture schedule for further details).

The lecture will help you understand the organizational and societal context in which IS are built and utilized, and will provide guidance on how to use workshops, laboratories and private study to improve your understanding.

It is important to note that each lecture is designed to deliver an overview on a range of chapters so it is important that you attend the lectures.

A lecture slide pack will be supplied to you 24 hours before the scheduled lecture via the course site on Moodle This is a ‘skeleton’ pack only. You need to take notes during the lecture to supplement the slides.


Weekly MyLab MIS homework and quizzes are designed to help you successfully achieve the learning objectives set for the topic module. This is an individual component and include a mix of online activities: online videos, practice quizzes, simulations or problem solving exercises.  There are 9 MyLab MIS modules to complete during the semester.


Workshops help build your understanding of each course topic through the application of what you have learnt in the lecture to case studies and real-life scenarios. They also give you the opportunity to discuss your work with your colleagues, and can offer an indication of your own progress. Further information on workshop preparation and participation is provided in section 4, and will be discussed in your first workshop.

Private Study

Your private study is the MOST IMPORTANT component of this course. The textbook contains Review Questions to help you. The questions are designed to test your understanding of the topic at hand and include application questions and discussion questions of varying difficulty. The course site on Moodle will provide you with access to recent news articles and videos on current IS issues. The readings, MyLab MIS exercises, self-assessment exercises and your own topic summaries form the basis of an excellent private study regime. Keeping up-to-date is very important. It is advised that you spend at least 10 hours per week of private study for this course.

5. Course Resources

​The prescribed textbook for the course is:

Experiencing MIS, Seventh Edition Global Edition, 2017 by Kroenke, David and Boyle, Randall Pearson Australia Custom Publication [ISBN: 978013431906].

This textbook is necessary to help you to prepare for Lectures, MyLab MIS, workshops and Midsession Quiz. It will also be needed to help you prepare for the final examination. The textbook can be purchased from the university bookshop. It is also available as an eText at:

6. Course Evaluation & Development

Feedback is regularly sought from students and continual improvements are made based on this feedback. At the end of this course, you will be asked to complete the myExperience survey, which provides a key source of student evaluative feedback. Your input into this quality enhancement process is extremely valuable in assisting us to meet the needs of our students and provide an effective and enriching learning experience. The results of all surveys are carefully considered and do lead to action towards enhancing educational quality.

​Your feedback at the end of this course is a valuable tool to help us assess our current course design and plan for further improvements in the future. UNSW’s myExperience survey is an important way in which student evaluative feedback is gathered systematically from all courses. We will also add more specific forms of evaluation, including informal feedback, at the end of semester. Given our approach to teaching and learning and the role of students in these processes, we view students’ evaluation as an integral part of teaching and learning. As a consequence of student feedback from previous years, we have significantly revised the delivery of lectures, workshops, as well as the course assessments. We believe that these changes will lead to an enhanced learning experience for Semester 3 2019, and we look forward to receiving your feedback on the changes.

7. Course Schedule

Note: for more information on the UNSW academic calendar and key dates including study period, exam, supplementary exam and result release, please visit:
Week Activity Topic Assessment/Other
Week 1: 16 SeptemberLecture

Lecture #1 1. Course Outline & Policies 2. PART 1: Why MIS? *The Importance of MIS *Business processes, Information Systems and Information *Organisational Strategy, Information Systems & Competitive Advantage


My Lab MIS

Module 1 - Chapters 1 & 2 *The Importance of MIS *Business Processes *Information Systems and Information

Lab exercises


Module 1 - Chapters 1 & 2 *The Importance of MIS *Business Processes *InformationSystems and Information

Ongoing Class Participation

Week 2: 23 SeptemberMy Lab MIS

Module 2 - Chapter 3 *Organisational Strategy, Information Systems and Competitive Advantage

Lab exercises


Module 2 - Chapter 3 *Organisational Strategy, Information Systems and Competitive Advantage

Ongoing Class Participation

Week 3: 30 SeptemberLecture

Lecture PART 2: Information Technology Infrastructure Basics *Hardware & Software *Database Processing *The Cloud *Mobile Systems



Module 3 - Chapter 4 & 5 *Hardware and Software *Database Processing

Lab exercises


Module 3 - Chapter 4 & 5 *Hardware and Software *Database Processing *Ethics

Ongoing Class Participation

Week 4: 7 OctoberMyLab MIS

Module 4 - Chapter 6 & CE 3 *The Cloud *Mobile Systems

Lab exercises

Workshop -ONLINE

Module 4 - Chapter 6 & CE 3 *The Cloud *Mobile Systems *Ethics


Online Participation

Week 5: 14 October Lecture

Lecture #3 PART 3: Using IS for Competitive Advantage *Organisations & Information Systems *Social media Information Systems *Enterprise Resource Planning Systems/Supply Chain & Customer Relationship Management Systems



Module 5- Chapter 7 & CE 9 &10 *Organisations and Information Systems *ERP Systems *Supply Chain Management Systems

Lab exercises


Module 5- Chapter 7 & CE 9 &10 *Organisations and Information Systems *ERP Systems *Supply Chain Management Systems *Ethics

Ongoing Class Participation

Week 6: 21 OctoberMyLab MIS

Module 6 - Chapter 8 *Social Media Information Systems *Customer Relationship Management Systems

Lab exercises


Module 6 - Chapter 8 *Social Media Information Systems*Customer Relationship Management Systems *Ethics

Ongoing Class Participation

Week 7: 28 OctoberMy Lab MIS

Module 7 - Chapter 9 *Business Intelligence Systems

Lab exercises


Module 7 - Chapter 9 *Business Intelligence Systems (includes supplement topic on Decision Making) *Ethics

Ongoing Class Participation


Lecture # 4 Decisions and IS Management

PART 4: Business Intelligence Systems (includes supplement topics on Decision Making) *Information Systems Management *Systems Development and Project Management *Information Systems Security


Week 8: 4 NovemberMy Lab MIS

Module 8 - Chapters 11 & 12 *Information Systems Management *Informations Systems Development

Lab exercises


Module 8 - Chapters 11 & 12 *Information Systems Management *Informations Systems Development *Ethics

Ongoing Class Participation

Week 9: 11 NovemberMy Lab MIS

Module 9 - Chapter 10 *Information Security & Privacy

Lab exercises


Module 9 - Chapter 10 *Information Security & Privacy * Project Management

Ongoing Class Participation


Lecture #5 *Consolidation and Synthesis of Topics (Module 1-9)

Course Wrap Up


Week 10: 18 NovemberWorkshop

*Consolidation and Synthesis of Topics

*Course Wrap Up

* Team Presentations


8. Policies and Support

Information about UNSW Business School protocols, University policies, student responsibilities and education quality and support.

Program Learning Outcomes

The Business School places knowledge and capabilities at the core of its curriculum via seven Program Learning Outcomes (PLOs). These PLOs are systematically embedded and developed across the duration of all coursework programs in the Business School.

PLOs embody the knowledge, skills and capabilities that are taught, practised and assessed within each Business School program. They articulate what you should know and be able to do upon successful completion of your degree.

Upon graduation, you should have a high level of specialised business knowledge and capacity for responsible business thinking, underpinned by ethical professional practice. You should be able to harness, manage and communicate business information effectively and work collaboratively with others. You should be an experienced problem-solver and critical thinker, with a global perspective, cultural competence and the potential for innovative leadership.

All UNSW programs and courses are designed to assess the attainment of program and/or course level learning outcomes, as required by the UNSW Assessment Design Procedure. It is important that you become familiar with the Business School PLOs, as they constitute the framework which informs and shapes the components and assessments of the courses within your program of study.

PLO 1: Business knowledge

Students will make informed and effective selection and application of knowledge in a discipline or profession, in the contexts of local and global business.

PLO 2: Problem solving

Students will define and address business problems, and propose effective evidence-based solutions, through the application of rigorous analysis and critical thinking.

PLO 3: Business communication

Students will harness, manage and communicate business information effectively using multiple forms of communication across different channels.

PLO 4: Teamwork

Students will interact and collaborate effectively with others to achieve a common business purpose or fulfil a common business project, and reflect critically on the process and the outcomes.

PLO 5: Responsible business practice

Students will develop and be committed to responsible business thinking and approaches, which are underpinned by ethical professional practice and sustainability considerations.

PLO 6: Global and cultural competence

Students will be aware of business systems in the wider world and actively committed to recognise and respect the cultural norms, beliefs and values of others, and will apply this knowledge to interact, communicate and work effectively in diverse environments.

PLO 7: Leadership development

Students will develop the capacity to take initiative, encourage forward thinking and bring about innovation, while effectively influencing others to achieve desired results.

These PLOs relate to undergraduate and postgraduate coursework programs.  Separate PLOs for honours and postgraduate research programs are included under 'Related Documents'.

Business School course outlines provide detailed information for students on how the course learning outcomes, learning activities, and assessment/s contribute to the development of Program Learning Outcomes.



UNSW Graduate Capabilities

The Business School PLOs also incorporate UNSW graduate capabilities, a set of generic abilities and skills that all students are expected to achieve by graduation. These capabilities articulate the University’s institutional values, as well as future employer expectations.

UNSW Graduate CapabilitiesBusiness School PLOs
Scholars capable of independent and collaborative enquiry, rigorous in their analysis, critique and reflection, and able to innovate by applying their knowledge and skills to the solution of novel as well as routine problems.
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 7: Leadership development

Entrepreneurial leaders capable of initiating and embracing innovation and change, as well as engaging and enabling others to contribute to change
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 6: Global and cultural competence
  • PLO 7: Leadership development

Professionals capable of ethical, self-directed practice and independent lifelong learning
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 5: Responsible business practice

Global citizens who are culturally adept and capable of respecting diversity and acting in a socially just and responsible way.
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 5: Responsible business practice
  • PLO 6: Global and cultural competence

While our programs are designed to provide coverage of all PLOs and graduate capabilities, they also provide you with a great deal of choice and flexibility.  The Business School strongly advises you to choose a range of courses that assist your development against the seven PLOs and four graduate capabilities, and to keep a record of your achievements as part of your portfolio. You can use a portfolio as evidence in employment applications as well as a reference for work or further study. For support with selecting your courses contact the UNSW Business School Student Centre.

Academic Integrity and Plagiarism

Academic Integrity is honest and responsible scholarship. This form of ethical scholarship is highly valued at UNSW. Terms like Academic Integrity, misconduct, referencing, conventions, plagiarism, academic practices, citations and evidence based learning are all considered basic concepts that successful university students understand. Learning how to communicate original ideas, refer sources, work independently, and report results accurately and honestly are skills that you will be able to carry beyond your studies.

The definition of academic misconduct is broad. It covers practices such as cheating, copying and using another person’s work without appropriate acknowledgement. Incidents of academic misconduct may have serious consequences for students.


UNSW regards plagiarism as a form of academic misconduct. UNSW has very strict rules regarding plagiarism. Plagiarism at UNSW is using the words or ideas of others and passing them off as your own. All Schools in the Business School have a Student Ethics Officer who will investigate incidents of plagiarism and may result in a student’s name being placed on the Plagiarism and Student Misconduct Registers.

Below are examples of plagiarism including self-plagiarism:

Copying: Using the same or very similar words to the original text or idea without acknowledging the source or using quotation marks. This includes copying materials, ideas or concepts from a book, article, report or other written document, presentation, composition, artwork, design, drawing, circuitry, computer program or software, website, internet, other electronic resource, or another person's assignment, without appropriate acknowledgement of authorship.

Inappropriate Paraphrasing: Changing a few words and phrases while mostly retaining the original structure and/or progression of ideas of the original, and information without acknowledgement. This also applies in presentations where someone paraphrases another’s ideas or words without credit and to piecing together quotes and paraphrases into a new whole, without appropriate referencing.

Collusion: Presenting work as independent work when it has been produced in whole or part in collusion with other people. Collusion includes:

  • Students providing their work to another student before the due date, or for the purpose of them plagiarising at any time
  • Paying another person to perform an academic task and passing it off as your own
  • Stealing or acquiring another person’s academic work and copying it
  • Offering to complete another person’s work or seeking payment for completing academic work

Collusion should not be confused with academic collaboration (i.e., shared contribution towards a group task).

Inappropriate Citation: Citing sources which have not been read, without acknowledging the 'secondary' source from which knowledge of them has been obtained.

Self-Plagiarism: ‘Self-plagiarism’ occurs where an author republishes their own previously written work and presents it as new findings without referencing the earlier work, either in its entirety or partially. Self-plagiarism is also referred to as 'recycling', 'duplication', or 'multiple submissions of research findings' without disclosure. In the student context, self-plagiarism includes re-using parts of, or all of, a body of work that has already been submitted for assessment without proper citation.

To see if you understand plagiarism, do this short quiz:


The University also regards cheating as a form of academic misconduct. Cheating is knowingly submitting the work of others as their own and includes contract cheating (work produced by an external agent or third party that is submitted under the pretences of being a student’s original piece of work). Cheating is not acceptable at UNSW.

If you need to revise or clarify any terms associated with academic integrity you should explore the 'Working with Academic Integrity' self-paced lessons available at:

For UNSW policies, penalties, and information to help you avoid plagiarism see: as well as the guidelines in the online ELISE tutorials for all new UNSW students: For information on student conduct see:

For information on how to acknowledge your sources and reference correctly, see: If you are unsure what referencing style to use in this course, you should ask the lecturer in charge.

Student Responsibilities and Conduct

Students are expected to be familiar with and adhere to university policies in relation to class attendance and general conduct and behaviour, including maintaining a safe, respectful environment; and to understand their obligations in relation to workload, assessment and keeping informed.

Information and policies on these topics can be found on the 'Managing your Program' website.


It is expected that you will spend at least ten to twelve hours per week studying for a course except for Summer Term courses which have a minimum weekly workload of twenty to twenty four hours. This time should be made up of reading, research, working on exercises and problems, online activities and attending classes. In periods where you need to complete assignments or prepare for examinations, the workload may be greater. Over-commitment has been a cause of failure for many students. You should take the required workload into account when planning how to balance study with employment and other activities.

We strongly encourage you to connect with your Moodle course websites in the first week of semester. Local and international research indicates that students who engage early and often with their course website are more likely to pass their course.

View more information on expected workload


Your regular and punctual attendance at lectures and seminars or in online learning activities is expected in this course. The Business School reserves the right to refuse final assessment to those students who attend less than 80% of scheduled classes where attendance and participation is required as part of the learning process (e.g., tutorials, flipped classroom sessions, seminars, labs, etc.).

View more information on attendance

General Conduct and Behaviour

You are expected to conduct yourself with consideration and respect for the needs of your fellow students and teaching staff. Conduct which unduly disrupts or interferes with a class, such as ringing or talking on mobile phones, is not acceptable and students may be asked to leave the class.

View more information on student conduct

Health and Safety

UNSW Policy requires each person to work safely and responsibly, in order to avoid personal injury and to protect the safety of others.

View more information on Health and Safety

Keeping Informed

You should take note of all announcements made in lectures, tutorials or on the course web site. From time to time, the University will send important announcements to your university e-mail address without providing you with a paper copy. You will be deemed to have received this information. It is also your responsibility to keep the University informed of all changes to your contact details.

Student Support and Resources

The University and the Business School provide a wide range of support services and resources for students, including:

Business School EQS Consultation Program
The Consultation Program offers academic writing, literacy and numeracy consultations, study skills, exam preparation for Business students. Services include workshops, online resources, individual and group consultations.
Level 1, Room 1035, Quadrangle Building.
02 9385 4508

Communication Resources
The Business School Communication and Academic Support programs provide online modules, communication workshops and additional online resources to assist you in developing your academic writing.

Business School Student Centre
The Business School Student Centre provides advice and direction on all aspects of admission, enrolment and graduation.
Level 1, Room 1028 in the Quadrangle Building
02 9385 3189

UNSW Learning Centre
The UNSW Learning Centre provides academic skills support services, including workshops and resources, for all UNSW students. See their website for details.
Lower Ground Floor, North Wing Chancellery Building.
02 9385 2060

Educational Support Service
Educational Support Advisors work with all students to promote the development of skills needed to succeed at university, whilst also providing personal support throughout the process. Check their website to request an appointment or to register in the Academic Success Program.
John Goodsell Building, Ground Floor.
02 9385 4734

Library services and facilities for students
The UNSW Library offers a range of collections, services and facilities both on-campus and online.
Main Library, F21.
02 9385 2650

Moodle eLearning Support
Moodle is the University’s learning management system. You should ensure that you log into Moodle regularly.
02 9385 3331

UNSW IT provides support and services for students such as password access, email services, wireless services and technical support.
UNSW Library Annexe (Ground floor).
02 9385 1333

Disability Support Services
UNSW Disability Support Services provides assistance to students who are trying to manage the demands of university as well as a health condition, learning disability or who have personal circumstances that are having an impact on their studies. Disability Advisers can arrange to put in place services and educational adjustments to make things more manageable so that students are able to complete their course requirements. To receive educational adjustments for disability support, students must first register with Disability Services.
Ground Floor, John Goodsell Building.
02 9385 4734

UNSW Counselling and Psychological Services
Provides support and services if you need help with your personal life, getting your academic life back on track or just want to know how to stay safe, including free, confidential counselling.
Level 2, East Wing, Quadrangle Building.
02 9385 5418

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