INFS5732 Information Systems Operational Excellence

6 Units of Credit
Info Systems & Tech Mgmt

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This course examines evolving methodologies, best practices, standards, and technologies for the management and delivery of IS/IT as an operational service. After studying this course you will be able to systematically analyse and design to meet operational IS/IT management requirements from a business service perspective, compare and critically evaluate service provision solutions, discuss the pros and cons of outsourced vs in-house strategies for the management of operational IT services, and critically evaluate operational performance measures.