INFS5872 Service and Quality Management

INFS5872
Postgraduate
6 Units of Credit
Info Systems & Tech Mgmt

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This course introduces the key concepts in managing service organisations and their operations. The focus is on creating value and customer satisfaction. This course covers in-depth discussions of services, value creations, service strategy, and the issues related to the development of a service system. This course also addresses topics crucial to effectively and efficiently operating a service system, such as managing supply and demand, and service quality management.

INFS5872