MBAX9154 Managing with Digital Technology - 2021

Online weekly
Intensive, Sydney CBD
MBAX9154
Postgraduate
Term 1
6 Units of Credit
AGSM

Offering Selection
This course outline is for the current semester. To view outlines from other years and/or semesters, visit the archives

1. Course Details

Summary of Course

Managing with Digital Technology aims to increase digital literacy of managers and leaders. The primary objective of this course is to give managers a high-level overview of the fundamental concepts and topical issues in information systems (IS) and information technology (IT) within an organisational context. This course will adopt a top-down approach and emphasise high-level mastery of important concepts in IS/IT and will equip you, as the manager, with the knowledge and skills to make more informed decisions regarding the application of IS and IT in helping to ensure organisational success. Students who successfully complete this course will have an appreciation for the problems faced by organisations in navigating and sustaining their digital transformation to ensure continuous value creation. 

The course prepares students for product-management roles, which are increasingly becoming the job of choice for MBA students. In an effort to "stay ahead of the competition"  in the fast-paced digital era, we are seeing more industries, in particular traditional service industries, creating their own products and services to deliver more capabilities to their customers. In turn, these new products and services require new skills and capabilities from their managers. Being a product manager requires a diverse range of skills - management/people; technical; project management - most importantly across the business, customer and technology.  It is an attractive career path for graduating MBA and management students. A successful product manager needs to master the business side of developing a product as well have the knowledge, skill and abilities to interact with a wide range of stakeholders (technical and non-technical stakeholders), from customers through to product engineers and user-experience specialists.

Skills and knowledge across the digital landscape are vital in today's rapidly changing busines environment. Businesses must stay ahead of the curve and be ready to compete against digital disruptors. In turn, you as the manager must be digitally savvy to be able to help your organisation navigate and sustain their digital transformation and ensure continuous value creation. Managing with Digital Technology will equip you to succeed in the digital era.

Teaching Times and Locations

Please note that teaching times and locations are subject to change. Students are strongly advised to refer to the Class Timetable website for the most up-to-date teaching times and locations.

As well as being offered in asynchronous online mode, this course is scheduled to be offered in Intensive mode at our Sydney CBD Campus. At the time of publishing this Course Outline, it is not known whether this will be possible, due to COVID-19 restrictions.

If it is not possible to gather together for the two Intensive weekends, we will offer the course asynchronously online in Moodle. This mode will be augmented by some synchronous online discussions on the days of the scheduled Intensive weekends. Attendance at these discussions will be optional and they will be recorded for students who are unable to attend.

View course timetable

Course Policies & Support

Course Aims and Relationship to Other Courses

Managing with Digital Technology is divided into several logical parts, each forming a building block in the overall picture.

Context is the focus of Unit 1 of this course. It is concerned with providing students with a basic contextual framework that will enable them to connect the dots throughout the course.

A technology and software primer are the focus of Units 2-4 of this course. Unit 2 introduces students to key internet technologies and how they work in a way that will help them to better make decisions relating to technology strategy. In Units 3-4 students will get a practical understanding of the software stack, how the various stacks relate to each other and what types of software can be used to solve particular problems.

Emerging technologies and managing products is the focus of Units 5-8 of this course. Students will get an appreciation for the software development process and be introduced to best practices in product management, software development and implementation so they know what to expect from a professional team.

Managing technical organisations is the focus of Units 9 and 10 of this course. Unit 9 ties closely into concepts in Organisational Behaviour. Students will learn how to manage software teams and other technical staff, as well as the key components and roles required for developing multi-functional product development teams. In Unit 10, students will learn to articulately synthesise the impact of cybersecurity and data-privacy policies to internal and external stakeholders, while also learning about the major cybersecurity threats faced by organisations today and potential ways to minimise/prevent such attacks.

Additonal Course Details

3. Staff Contact Details

Position Name Email Location Phone Consultation Times
Facilitator in ChargeChristine Van ToornRoom 2092A, Quadrangle Building - Ref E15Please emailThe best way to contact the Facilitator in Charge is via email. Please note that only your UNSW email account will be used for formal notices and correspondence regarding the course.
Facilitator in ChargeChristine Van ToornRoom 2092A, Quadrangle Building - Ref E15Please emailThe best way to contact the Facilitator in Charge is via email. Please note that only your UNSW email account will be used for formal notices and correspondence regarding the course.

4. Learning and Teaching Activities

Approach to Learning and Teaching in the Course

Learning Activities and Teaching Strategies

Course Structure

Unit 1, Introduction and context - Information systems (IS) and information technology (IT) are changing the way businesses and economies operate. In this Unit, students will be introduced to a brief history of IS/IT and its relationship with commerce. Students will learn about how businesses today are adapting to the daily challenges of technological and digital disruption, with many of them using this new environment to excel and gain a competitive edge. We will review core concepts in IS and IT and also explore the evolving role of digital transformation within organisations and address the need for managers to become digitally savvy - increase their knowledge and skills - to enable them to play a crucial role in their organisations.

Unit 2, Internet technologies and cloud computing - This Unit delves into the basics of how the internet works and explores the broader opportunities the internet offers to global businesses. We will also cover the basics of cloud computing and cloud infrastructure and their importance in today's business environment.

Unit 3, Data and databases - This Unit introduces students to data structures and databases. Students will explore the various types of data, data-storage formats, and most comonly used database systems, and the commercial benefits and challenges associated with each.

Unit 4, Web design and mobile development - This Unit takes students through the various types of websites and the technologies and programming languages that power them. Students will learn about the components of a website and the relationship with databases, user clients, and mobile devices. Students will also receive a brief glimpse into the workings of search engine optimisation and best practices for website development. Our mobile devices and the apps we interact with on a daily basis know more about us than we do about their internal workings! This unit also explores the importance of mobile apps for businesses and the role application design plays in influencing user behaviour.

Unit 5, Emerging and disruptive technologies for business - This Unit explores various technologies commonly used by businesses to gain competitive advantage and how they may evolve over time. Students will gain an understanding of how to best leverage and ensure customer experience, while providing organisations leverage using technology

Unit 6, Modern digital technologies for growth - This Unit introduces various digital back-end technologies and how they can impact the efficient and effective development of new products and services for clients. The concepts build on the foundational building blocks introduced in earlier units, and provide a guide for how businesses can best capitalise on their digital initiatives and digital transformation to ensure continuous value creation. 

Unit 7, Technology and software product value chain 1- Software and especially software-as-a-service have fundamentally changed existing business models, but outside deeply technical circles, little is known about how software is actually created and how the value it generates is delivered. This Unit is the first of two Units that delve into the inner workings of software delivery and value generation. Students will be introduced to the concepts of continuous integration, continuous delivery and continuous deployment, and a link between high-performing IS/IT and high-performing organisations will be established. Students will compare and contrast 'traditional' ways of developing software with agile ways of developing software and will understand how and when software actually delivers business value.

Unit 8, Technology and software product value chain 2 - Developing software is only one half of creating value. An equally important step in the software value chain is putting the software into the hands of users. This Unit is the second of two Units that delve into the inner workings of software and delivery and value generation. Students will be introduced to the concept of DevOps and the three ways of DevOps: the principle of flow, the principle of feedback and the principle of continuous learning and experimentation. This unit will expose students to methods that world-class technology organisations use to deliver software into the hands of their users, and will equip them with skills and knowledge to introduce these methods in their organisations.

Unit 9, Managing technical talent in organisations - This Unit explores the various roles commonly encountered in a typical product development and IS/IT operations environment. Students will learn about the expected qualifications and responsibilities of each role and the best practices used to motivate teams and manage common challenges that often arise in such environments. This Unit will expose students to management practices across some of the most iconic technology firms in the world and will help them understand how some of these practices can be applied to any business with a technology organisation.

Unit 10, Legal, privacy and cybersecurity - impact to your business - Almost every aspect of human and commercial life is becoming increasingly digital and interconnected. This poses a significant challenge to the privacy and security of data being transmitted over various digital touchpoints. This Unit briefly explores the history of cybersecurity and key participants in the digital data exchange. Students will learn about common types of cybersecurity risks, attacks, best practices for data protection and the legal consequences for businesses that pertain to data privacy and protection over their networks and digital assets.

6. Course Resources

You have four major resources to help you learn:

  1. The course materials, comprising the weekly study Units with readings, cases, references, insights and commentary. You will do much of your learning outside the classroom by working through the course materials, and completing the activities.
  2. Your online or face-to-face classes with your facilitator. The Facilitator's job is to guide your learning by conducting class discussion, answering questions that might arise after you have done the week's work, providing insights from their practical experience and understanding of theory, providing you with feedback on your assessments, and directing discussions and debates that will occur between you and your co-participants in class.
  3. Your co-participants. Your colleagues in the class are an invaluable potential source of learning for you. Their work and life, and their willingness to question and argue with the course materials, the Facilitator and your views, represent a great learning opportunity. They bring much valuable insight to the learning experience.
  4. In addition to course-based resources, please also refer to the AGSM Learning Toolkit (available in Moodle) for tutorials and guides that will help you learn more about effective study practices and techniques.

7. Course Evaluation & Development

Continual Course Improvement

AGSM courses are revised each time they run, with updated course outlines and assessment tasks developed. Changes relating to any industry developments will also be included.

Additionally, the AGSM surveys students each time a course is offered. The data collected provides anonymous feedback from students on the quality of course content and materials, class facilitation, student support services and the program in general. This student feedback is considered during all course revisions.

Student Response

Students had some comments and queries about the assessments in Term 3 2020.

Response to Student Feedback

In 2021, the assessment components have been streamlined, taking into account student feedback and comments relating to the overall value of assessments. In addition, materials and related readings have been updated to better reflect the rapidly changing environment.

We welcome and value recommendations and feedback from students and aim to incroporate as many as possible across the next course offering(s).

8. Course Schedule

Week Activity Topic Detail/Engagement Assessment Task
Week 1 Short essay. Online participation begins.Introduction and Context
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 2 Self-paced study and online engagementInternet Technologies and Cloud Computing
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 3 Self-paced study and online engagementData and Databases
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 4 Self-paced study and online engagementWeb Design and Mobile Development
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 5 Self-paced study and online engagementEmerging and Disruptive Technologies for Executives
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 6 Self-paced study and online engagementModern Digital Technologies for Growth
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 7 Self-paced study and online engagementTechnology and Software Product Value Chain 1
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 8 Self-paced study and online engagementTechnology and Software Product Value Chain 2
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 9 Self-paced study and online engagementManaging Technical Talent in Organisations
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 10 Self-paced study and online engagementLegal, Privacy and Cybersecurity - Impact to your business
Assessment 3 : Multiple-choice test
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 11 Self-paced study; complete and submit Assessment 4
Assessment 4 : Customer journey map and report to the CIO
Week 12 Complete and Submit Assessment 2 Part B
Assessment 2 : Part B: Commentary on your best 5 blogs
Week 1 Short essay. Online participation begins.Introduction and Context
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 2 Self-paced study and online engagementInternet Technologies and Cloud Computing
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 3 Self-paced study and online engagementData and Databases
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 4 Self-paced study and online engagementWeb Design and Mobile Development; and Emerging and Disruptive Technologies for Executives

Intensive Weekend 1: Saturday 13 and Sunday 14 March 2021, 9am-5pm

Please study Units 1 to 5 before this Intensive Weekend 1

Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 5 Self-paced study and online engagementModern Digital Technologies for Growth
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 6 Self-paced study and online engagementTechnology and Software Product Value Chain 1
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 7 Self-paced study and online engagementTechnology and Software Product Value Chain 2
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 8 Self-paced study and online engagementManaging Technical Talent in Organisations
Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 9 Self-paced study and online engagementLegal, Privacy and Cybersecurity - Impact to your business

Intensive Weekend 2: Saturday 17 and Sunday 18 April 2021, 9am-5pm

Please study Units 6 to 10 before this Intensive Weekend 2

Assessment 2 : Part A: Weekly blogs
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 10 Self-paced study and complete Assessment 3-
Assessment 3 : Multiple-choice test
Assessment 1 : Participation: Engagement through weekly dialogues and discussions
Week 11 Self-paced study; complete and submit Assessment 4
Assessment 4 : Customer journey map and report to the CIO
Week 12 Complete and Submit Assessment 2 Part B
Assessment 2 : Part B: Commentary on your best 5 blogs

9. Policies and Support

Information about UNSW Business School protocols, University policies, student responsibilities and education quality and support.

Program Learning Outcomes

The Business School places knowledge and capabilities at the core of its curriculum via seven Program Learning Outcomes (PLOs). These PLOs are systematically embedded and developed across the duration of all coursework programs in the Business School.

PLOs embody the knowledge, skills and capabilities that are taught, practised and assessed within each Business School program. They articulate what you should know and be able to do upon successful completion of your degree.

Upon graduation, you should have a high level of specialised business knowledge and capacity for responsible business thinking, underpinned by ethical professional practice. You should be able to harness, manage and communicate business information effectively and work collaboratively with others. You should be an experienced problem-solver and critical thinker, with a global perspective, cultural competence and the potential for innovative leadership.

All UNSW programs and courses are designed to assess the attainment of program and/or course level learning outcomes, as required by the UNSW Assessment Design Procedure. It is important that you become familiar with the Business School PLOs, as they constitute the framework which informs and shapes the components and assessments of the courses within your program of study.

PLO 1: Business knowledge

Students will make informed and effective selection and application of knowledge in a discipline or profession, in the contexts of local and global business.

PLO 2: Problem solving

Students will define and address business problems, and propose effective evidence-based solutions, through the application of rigorous analysis and critical thinking.

PLO 3: Business communication

Students will harness, manage and communicate business information effectively using multiple forms of communication across different channels.

PLO 4: Teamwork

Students will interact and collaborate effectively with others to achieve a common business purpose or fulfil a common business project, and reflect critically on the process and the outcomes.

PLO 5: Responsible business practice

Students will develop and be committed to responsible business thinking and approaches, which are underpinned by ethical professional practice and sustainability considerations.

PLO 6: Global and cultural competence

Students will be aware of business systems in the wider world and actively committed to recognise and respect the cultural norms, beliefs and values of others, and will apply this knowledge to interact, communicate and work effectively in diverse environments.

PLO 7: Leadership development

Students will develop the capacity to take initiative, encourage forward thinking and bring about innovation, while effectively influencing others to achieve desired results.

These PLOs relate to undergraduate and postgraduate coursework programs.  Separate PLOs for honours and postgraduate research programs are included under 'Related Documents'.

Business School course outlines provide detailed information for students on how the course learning outcomes, learning activities, and assessment/s contribute to the development of Program Learning Outcomes.

RELATED DOCUMENTS

 

UNSW Graduate Capabilities

The Business School PLOs also incorporate UNSW graduate capabilities, a set of generic abilities and skills that all students are expected to achieve by graduation. These capabilities articulate the University’s institutional values, as well as future employer expectations.

UNSW Graduate CapabilitiesBusiness School PLOs
Scholars capable of independent and collaborative enquiry, rigorous in their analysis, critique and reflection, and able to innovate by applying their knowledge and skills to the solution of novel as well as routine problems.
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 7: Leadership development

Entrepreneurial leaders capable of initiating and embracing innovation and change, as well as engaging and enabling others to contribute to change
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 6: Global and cultural competence
  • PLO 7: Leadership development

Professionals capable of ethical, self-directed practice and independent lifelong learning
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 5: Responsible business practice

Global citizens who are culturally adept and capable of respecting diversity and acting in a socially just and responsible way.
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 5: Responsible business practice
  • PLO 6: Global and cultural competence

While our programs are designed to provide coverage of all PLOs and graduate capabilities, they also provide you with a great deal of choice and flexibility.  The Business School strongly advises you to choose a range of courses that assist your development against the seven PLOs and four graduate capabilities, and to keep a record of your achievements as part of your portfolio. You can use a portfolio as evidence in employment applications as well as a reference for work or further study. For support with selecting your courses contact the UNSW Business School Student Centre.




Academic Integrity and Plagiarism

Academic Integrity is honest and responsible scholarship. This form of ethical scholarship is highly valued at UNSW. Terms like Academic Integrity, misconduct, referencing, conventions, plagiarism, academic practices, citations and evidence based learning are all considered basic concepts that successful university students understand. Learning how to communicate original ideas, refer sources, work independently, and report results accurately and honestly are skills that you will be able to carry beyond your studies.

The definition of academic misconduct is broad. It covers practices such as cheating, copying and using another person’s work without appropriate acknowledgement. Incidents of academic misconduct may have serious consequences for students.

Plagiarism

UNSW regards plagiarism as a form of academic misconduct. UNSW has very strict rules regarding plagiarism. Plagiarism at UNSW is using the words or ideas of others and passing them off as your own. All Schools in the Business School have a Student Ethics Officer who will investigate incidents of plagiarism and may result in a student’s name being placed on the Plagiarism and Student Misconduct Registers.

Below are examples of plagiarism including self-plagiarism:

Copying: Using the same or very similar words to the original text or idea without acknowledging the source or using quotation marks. This includes copying materials, ideas or concepts from a book, article, report or other written document, presentation, composition, artwork, design, drawing, circuitry, computer program or software, website, internet, other electronic resource, or another person's assignment, without appropriate acknowledgement of authorship.

Inappropriate Paraphrasing: Changing a few words and phrases while mostly retaining the original structure and/or progression of ideas of the original, and information without acknowledgement. This also applies in presentations where someone paraphrases another’s ideas or words without credit and to piecing together quotes and paraphrases into a new whole, without appropriate referencing.

Collusion: Presenting work as independent work when it has been produced in whole or part in collusion with other people. Collusion includes:

  • Students providing their work to another student before the due date, or for the purpose of them plagiarising at any time
  • Paying another person to perform an academic task and passing it off as your own
  • Stealing or acquiring another person’s academic work and copying it
  • Offering to complete another person’s work or seeking payment for completing academic work

Collusion should not be confused with academic collaboration (i.e., shared contribution towards a group task).

Inappropriate Citation: Citing sources which have not been read, without acknowledging the 'secondary' source from which knowledge of them has been obtained.

Self-Plagiarism: ‘Self-plagiarism’ occurs where an author republishes their own previously written work and presents it as new findings without referencing the earlier work, either in its entirety or partially. Self-plagiarism is also referred to as 'recycling', 'duplication', or 'multiple submissions of research findings' without disclosure. In the student context, self-plagiarism includes re-using parts of, or all of, a body of work that has already been submitted for assessment without proper citation.

To see if you understand plagiarism, do this short quiz: https://student.unsw.edu.au/plagiarism-quiz

Cheating

The University also regards cheating as a form of academic misconduct. Cheating is knowingly submitting the work of others as their own and includes contract cheating (work produced by an external agent or third party that is submitted under the pretences of being a student’s original piece of work). Cheating is not acceptable at UNSW.

If you need to revise or clarify any terms associated with academic integrity you should explore the 'Working with Academic Integrity' self-paced lessons available at: https://student.unsw.edu.au/aim.

For UNSW policies, penalties, and information to help you avoid plagiarism see: https://student.unsw.edu.au/plagiarism as well as the guidelines in the online ELISE tutorials for all new UNSW students: http://subjectguides.library.unsw.edu.au/elise. For information on student conduct see: https://student.unsw.edu.au/conduct.

For information on how to acknowledge your sources and reference correctly, see: https://student.unsw.edu.au/referencing. If you are unsure what referencing style to use in this course, you should ask the lecturer in charge.


Student Responsibilities and Conduct

​Students are expected to be familiar with and adhere to university policies in relation to class attendance and general conduct and behaviour, including maintaining a safe, respectful environment; and to understand their obligations in relation to workload, assessment and keeping informed.

Information and policies on these topics can be found on the 'Managing your Program' website.

Workload

It is expected that you will spend at least ten to twelve hours per week studying for a course except for Summer Term courses which have a minimum weekly workload of twenty to twenty four hours. This time should be made up of reading, research, working on exercises and problems, online activities and attending classes. In periods where you need to complete assignments or prepare for examinations, the workload may be greater. Over-commitment has been a cause of failure for many students. You should take the required workload into account when planning how to balance study with employment and other activities.

We strongly encourage you to connect with your Moodle course websites in the first week of semester. Local and international research indicates that students who engage early and often with their course website are more likely to pass their course.

View more information on expected workload

Attendance

Your regular and punctual attendance at lectures and seminars or in online learning activities is expected in this course. The Business School reserves the right to refuse final assessment to those students who attend less than 80% of scheduled classes where attendance and participation is required as part of the learning process (e.g., tutorials, flipped classroom sessions, seminars, labs, etc.).

View more information on attendance

General Conduct and Behaviour

You are expected to conduct yourself with consideration and respect for the needs of your fellow students and teaching staff. Conduct which unduly disrupts or interferes with a class, such as ringing or talking on mobile phones, is not acceptable and students may be asked to leave the class.

View more information on student conduct

Health and Safety

UNSW Policy requires each person to work safely and responsibly, in order to avoid personal injury and to protect the safety of others.

View more information on Health and Safety

Keeping Informed

You should take note of all announcements made in lectures, tutorials or on the course web site. From time to time, the University will send important announcements to your university e-mail address without providing you with a paper copy. You will be deemed to have received this information. It is also your responsibility to keep the University informed of all changes to your contact details.



Student Support and Resources

​The University and the Business School provide a wide range of support services and resources for students, including:

Business School EQS Consultation Program
The Consultation Program offers academic writing, literacy and numeracy consultations, study skills, exam preparation for Business students. Services include workshops, online resources, individual and group consultations. 
Level 1, Room 1035, Quadrangle Building.
BUS.EQS.Consultations@unsw.edu.au
02 9385 4508

Communication Resources
The Business School Communication and Academic Support programs provide online modules, communication workshops and additional online resources to assist you in developing your academic writing.

Business School Student Centre
The Business School Student Centre provides advice and direction on all aspects of admission, enrolment and graduation.
Level 1, Room 1028 in the Quadrangle Building
02 9385 3189

UNSW Learning & Careers Hub
The UNSW Learning & Careers Hub provides academic skills and careers support services—including workshops, individual consultations and a range of online resources—for all UNSW students. See their website for details.
Lower Ground Floor, North Wing Chancellery Building.
learningcentre@unsw.edu.au
02 9385 2060

Student Support Advisors
Student Support Advisors work with all students to promote the development of skills needed to succeed at university, whilst also providing personal support throughout the process.
John Goodsell Building, Ground Floor.
advisors@unsw.edu.au
02 9385 4734

International Student Support
The International Student Experience Unit (ISEU) is the first point of contact for international students. ISEU staff are always here to help with personalised advice and information about all aspects of university life and life in Australia.
Advisors can support you with your student visa, health and wellbeing, making friends, accommodation and academic performance.
International.student@unsw.edu.au
02 9385 4734

Equitable Learning Services
Equitable Learning Services (formerly Disability Support Services) is a free and confidential service that provides practical support to ensure that your health condition doesn't adversely affect your studies. Register with the service to receive educational adjustments.
Ground Floor, John Goodsell Building.
els@unsw.edu.au
02 9385 4734

UNSW Counselling and Psychological Services
Provides support and services if you need help with your personal life, getting your academic life back on track or just want to know how to stay safe, including free, confidential counselling.
Level 2, East Wing, Quadrangle Building.
counselling@unsw.edu.au
02 9385 5418

Library services and facilities for students
The UNSW Library offers a range of collections, services and facilities both on-campus and online.
Main Library, F21.
02 9385 2650

Moodle eLearning Support
Moodle is the University’s learning management system. You should ensure that you log into Moodle regularly.
externalteltsupport@unsw.edu.au
02 9385 3331

UNSW IT
UNSW IT provides support and services for students such as password access, email services, wireless services and technical support.
UNSW Library Annexe (Ground floor).
02 9385 1333



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