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This course examines how you can sustain change in yourself and your organisation and teaches you the skills to support both processes. You will learn the four-step action research method Implement change Study and reflect on outcomes Design new interventions Continually assess the effectiveness of your actions The aim is to become competent in using an open-systems model to understand how organisations function. You will learn to analyse the extent to which systems enable and motivate sustainable change. About one-third of the course is devoted to applying skills to a current, action research project at your workplace.