MNGT7498 Transformation - 2020

Blended, Online
Term 2
12 Units of Credit

Offering Selection
This course outline is provided in advance of offering to guide student course selection. Please note that while accurate at time of publication, changes may be required prior to the start of the teaching session. To view other versions, visit the archives .

1. Course Details

Summary of Course

Welcome to the fourth course in your Executive Agenda Year: MNGT7498 Transformation. While it is the last course in the sequence, it is not the end - we intend for it to be the start of a new beginning... Transformation means dealing with the challenges of change and uncertainty - sensing, seizing and transforming. This requires critical thinking to deal with the frequent paradoxical choices in today's business environment where transformation is increasingly an ongoing activity rather than a once-in-a-career event. In this course students learn to accept and embrace uncertainty. You will build important skills and mindsets to lead organisational business model shifts and organisational transformation projects with confidence. In a world besotted with disruption, globalisation and the digital economy, the concepts contained in MNGT7498 Transformation are of paramount importance to any leader looking to run a successful organisation over the next decade (and beyond). This course also provides an opportunity to re-calibrate your personal and professional transformation journey refining your path to success as you exit the program.

Teaching Times and Locations

Please note that teaching times and locations are subject to change. Students are strongly advised to refer to the Class Timetable website for the most up-to-date teaching times and locations.

View course timetable

Course Policies & Support

Course Aims and Relationship to Other Courses

Most organisations at one point or another run into performance problems. This course focuses on the need of an organisation to revisit and redefine its business model in response to, or in anticipation of, sustained poor performance. We learn about how to develop a new business model and how to lead the implementation of this new business model, including organisational transformation approaches. As such, the course embraces strategy, organisational structure, leadership, people, processes, customers, culture and financial evaluation.
A transformation is often a deep change characterised by the need to shift long-held beliefs and behaviours, a conflict with the current way the business is run, and a contest over resources and power. This means that we need to think about the implementation process carefully; about what it entails and how it will be managed. Thus, leadership is particularly important when an organisation needs to transform its business model.
Transforming a business means doing something differently, frequently in dynamic and uncertain environments. Therefore, MNGT7498 encompasses decision-making under uncertainty, applies scenario thinking, and views strategy as a portfolio of experiments. The aspirational desire of the course is to further improve your ability to lead with humility and confidence in challenging environments and to convincingly write, speak and act on these topics.

Additonal Course Details

3. Staff Contact Details

Position Name Email Location Phone Consultation Times
Course CoordinatorGeorge Shinkle
+61 2 9385 9932

Course coordinator

Each course has a Course Coordinator who is responsible for the academic leadership and overall academic integrity of the course. The Course Coordinator selects content and sets assessment tasks and takes responsibility for specific academic and administrative issues related to the course when it is being offered.

4. Learning and Teaching Activities

Approach to Learning and Teaching in the Course

In Weeks 1 to 3 you will read course resources, view selected videos, participate in discussion forums, and have a team conference call with your Class Facilitator to confirm your approach to the team case investigation (your team selects a current organisation to investigate and advise).
In Weeks 4 and 5 you will continue engaging with the course materials and will work on gathering data and analysing your team's case.
In Weeks 6 and 7 you will continue engaging with the course resources and will have a team conference call with your Class Facilitator to review the data collection status for your team's case.
In Week 8 you will attend the four-day Residential and your team will present a case analysis (Assessment 1).
In Weeks 9 and 10 you will submit a peer evaluation of team member contribution (Assessment 2) and an Individual Report on a transformation activity that you have undertaken (Assessment 3).

Learning Activities and Teaching Strategies

Additional student resources and support

The University and the UNSW Business School provide a wide range of support services for students, including:

  • AGSM:Digital Resources and Tutorials
  • Business School Learning Consultations
    Book a one-to-one or small group consultation with a learning assistant/advisor with expertise in numeracy, literacy or accounting. Get feedback on your writing, understanding of specific assignment requirements or general approach to and techniques in studying. Go to the following link.
  • Business School Learning Resources
    Go to the following link for up-to-date details on resources and services available to support your studies, e.g. communication resources, a Moodle site dedicated to Business students' needs, including critical thinking, argument mapping, academic writing, preparing to present orally and participating in debates.
  • UNSW Learning Centre
    Provides academic skills support services, including workshops and resources, for all UNSW students. See website for details.
  • Library services and facilities for students
  • UNSW Counselling and Psychological Services
    Provides support and services if you need help with your personal life, getting your academic life back on track or just want to know how to stay safe, including free, confidential counselling.
    Office: Level 2, East Wing, Quadrangle Building;
    Phone: +61 2 9385 5418.
  • Equitable Learning Services
    Equitable Learning Services (formerly Disability Support Services) is a free and confidential service that provides practical support to ensure that your health condition doesn't adversely affect your studies.
    Office: Ground Floor, John Goodsell Building;
    Phone: +61 2 8374 9201; Email:

Course Structure

6. Course Resources

Learning resources

You have the following resources to help you learn:

  1. The course materials. You will do much of your learning in the weeks before and after the Residential, and by completing learning activities as they arise.
  2. Your classes during the Residential with your Class Facilitator, who will guide your learning by conducting class discussion, answering questions, providing insights from his or her practical experience and understanding of theory, providing you with feedback on your assessments, and directing discussions and debates that will occur between you and your co-participants in the classroom.
  3. Your co-participants. Your colleagues in the online classes in Moodle and Residential are an invaluable potential source of learning for you. Their work and life, and their willingness to question and argue with the course materials, the Class Facilitator and your views, represent a great learning opportunity. They bring much valuable insight to the learning experience.
  4. In addition to course-based resources, please also refer to the AGSM Learning Toolkit (available in Moodle) for tutorials and guides that will help you learn more about effective study practices and techniques.

Other resources


BusinessThink is UNSW's free online business publication. It is a platform for business research, analysis and opinion. If you would like to subscribe to BusinessThink, and receive the free monthly e-newsletter with the latest in research, opinion and business then go to the link.

7. Course Evaluation & Development

Continual Course Improvement

AGSM courses are revised each time they run, with updated course outlines and assessment tasks developed. Changes relating to any industry developments will also be included.

Additionally, the AGSM surveys students each time a course is offered. The data collected provides anonymous feedback from students on the quality of course content and materials, class facilitation, student support services and the program in general. This student feedback is considered during all course revisions.

Student Response

Observation that the course is heavy on reading.

Suggestion to provide the tools and frameworks PPT file before the residential.

Response to Student Feedback

Many readings have now been made optional; yet remain available, because some students thought highly of the relevance of the readings.

The tools and frameworks PPT file will now be released at the start of the course.


8. Course Schedule

Week Activity Topic Detail/Engagement Assessment Task
Week 1 Unit StudyUnit 1, Unit 2

Orientation Video and Discussion Forum Participation begins.

Note format of participation marking from assessment details.

Assessment 4 : Participation
Week 2 Introduction - VideoconferenceUnit 3, 4

Introduction - Videoconference on Monday 4 May, 7:30 pm to 8:30 pm

Discussion Forum

Assessment 4 : Participation
Week 3 Team Conference Call with facilitator, ForumUnit 5, Unit 6

Team Conference Call with Class Facilitator - confirm approach for Team Case

Conference calls scheduled flexibly with team and facilitator availability.

Discussion Forum.

Assessment 4 : Participation
Week 4 Tool Review, ForumUnit 7, Unit 8

Tool Review - Monday 18 May, 7:30pm to 8:30pm 

Discussion Forum


Assessment 4 : Participation
Week 5 Unit StudyUnit 9, Unit 10

Discussion Forum

Assessment 4 : Participation
Week 6 Decision Making and Scenario ThinkingUnit 11, Unit 12

Decision Making and Scenario Thinking - Saturday 6 June

2 Sessions with assessment teams

Cohort X: AM 8:30am to 12:00midday

Cohort Y: PM 1:30pm to 5pm

Team Conference Call with Class Facilitator - Preview Case Data

Assessment 4 : Participation
Week 7 1.5-day Weekend SessionUnit 13, Unit 14, Unit 15

1.5-day Weekend Session 13-14 June

First day 8:30am to 12:30pm

Second day 8:30am to 5pm

+ Optional Social Hour 5 to 6pm (BYO)

Assessment 4 : Participation
Week 8 Assessment 1, Practicum, 1.5 day Weekend Session

Assumption Practicum

Wednesday 17 June - 7pm to 10pm

1.5-day Weekend Session 20-21 June

First day 8:30-10:30 am session plus 30 min Presentation Review with facilitator during the day

Second day 8:30am to 5pm

Assessment 1 (30%) Team Case Analysis and Presentation due on 21 June

Assessment 1 : Case Analysis and Presentation (team submission)
Week 9 Peer Team Member Evaluation

Assessment 2 (0%) Peer Team Member Evaluations and Assessment 4 (20%) Participation Tracker Mini-report due by Friday 3pm Sydney time

Assessment 4 : Participation
Assessment 2 : Peer Team Member Evaluations
Week 10 Assessment 3

Assessment 3 (50%) Transformation Project Report (Individual) due on Friday by 3pm Sydney time

Assessment 3 : Transformation Project Report (individual submission)

9. Policies and Support

Information about UNSW Business School protocols, University policies, student responsibilities and education quality and support.

Program Learning Outcomes

The Business School places knowledge and capabilities at the core of its curriculum via seven Program Learning Outcomes (PLOs). These PLOs are systematically embedded and developed across the duration of all coursework programs in the Business School.

PLOs embody the knowledge, skills and capabilities that are taught, practised and assessed within each Business School program. They articulate what you should know and be able to do upon successful completion of your degree.

Upon graduation, you should have a high level of specialised business knowledge and capacity for responsible business thinking, underpinned by ethical professional practice. You should be able to harness, manage and communicate business information effectively and work collaboratively with others. You should be an experienced problem-solver and critical thinker, with a global perspective, cultural competence and the potential for innovative leadership.

All UNSW programs and courses are designed to assess the attainment of program and/or course level learning outcomes, as required by the UNSW Assessment Design Procedure. It is important that you become familiar with the Business School PLOs, as they constitute the framework which informs and shapes the components and assessments of the courses within your program of study.

PLO 1: Business knowledge

Students will make informed and effective selection and application of knowledge in a discipline or profession, in the contexts of local and global business.

PLO 2: Problem solving

Students will define and address business problems, and propose effective evidence-based solutions, through the application of rigorous analysis and critical thinking.

PLO 3: Business communication

Students will harness, manage and communicate business information effectively using multiple forms of communication across different channels.

PLO 4: Teamwork

Students will interact and collaborate effectively with others to achieve a common business purpose or fulfil a common business project, and reflect critically on the process and the outcomes.

PLO 5: Responsible business practice

Students will develop and be committed to responsible business thinking and approaches, which are underpinned by ethical professional practice and sustainability considerations.

PLO 6: Global and cultural competence

Students will be aware of business systems in the wider world and actively committed to recognise and respect the cultural norms, beliefs and values of others, and will apply this knowledge to interact, communicate and work effectively in diverse environments.

PLO 7: Leadership development

Students will develop the capacity to take initiative, encourage forward thinking and bring about innovation, while effectively influencing others to achieve desired results.

These PLOs relate to undergraduate and postgraduate coursework programs.  Separate PLOs for honours and postgraduate research programs are included under 'Related Documents'.

Business School course outlines provide detailed information for students on how the course learning outcomes, learning activities, and assessment/s contribute to the development of Program Learning Outcomes.



UNSW Graduate Capabilities

The Business School PLOs also incorporate UNSW graduate capabilities, a set of generic abilities and skills that all students are expected to achieve by graduation. These capabilities articulate the University’s institutional values, as well as future employer expectations.

UNSW Graduate CapabilitiesBusiness School PLOs
Scholars capable of independent and collaborative enquiry, rigorous in their analysis, critique and reflection, and able to innovate by applying their knowledge and skills to the solution of novel as well as routine problems.
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 7: Leadership development

Entrepreneurial leaders capable of initiating and embracing innovation and change, as well as engaging and enabling others to contribute to change
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 6: Global and cultural competence
  • PLO 7: Leadership development

Professionals capable of ethical, self-directed practice and independent lifelong learning
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 5: Responsible business practice

Global citizens who are culturally adept and capable of respecting diversity and acting in a socially just and responsible way.
  • PLO 1: Business knowledge
  • PLO 2: Problem solving
  • PLO 3: Business communication
  • PLO 4: Teamwork
  • PLO 5: Responsible business practice
  • PLO 6: Global and cultural competence

While our programs are designed to provide coverage of all PLOs and graduate capabilities, they also provide you with a great deal of choice and flexibility.  The Business School strongly advises you to choose a range of courses that assist your development against the seven PLOs and four graduate capabilities, and to keep a record of your achievements as part of your portfolio. You can use a portfolio as evidence in employment applications as well as a reference for work or further study. For support with selecting your courses contact the UNSW Business School Student Centre.

Academic Integrity and Plagiarism

Academic Integrity is honest and responsible scholarship. This form of ethical scholarship is highly valued at UNSW. Terms like Academic Integrity, misconduct, referencing, conventions, plagiarism, academic practices, citations and evidence based learning are all considered basic concepts that successful university students understand. Learning how to communicate original ideas, refer sources, work independently, and report results accurately and honestly are skills that you will be able to carry beyond your studies.

The definition of academic misconduct is broad. It covers practices such as cheating, copying and using another person’s work without appropriate acknowledgement. Incidents of academic misconduct may have serious consequences for students.


UNSW regards plagiarism as a form of academic misconduct. UNSW has very strict rules regarding plagiarism. Plagiarism at UNSW is using the words or ideas of others and passing them off as your own. All Schools in the Business School have a Student Ethics Officer who will investigate incidents of plagiarism and may result in a student’s name being placed on the Plagiarism and Student Misconduct Registers.

Below are examples of plagiarism including self-plagiarism:

Copying: Using the same or very similar words to the original text or idea without acknowledging the source or using quotation marks. This includes copying materials, ideas or concepts from a book, article, report or other written document, presentation, composition, artwork, design, drawing, circuitry, computer program or software, website, internet, other electronic resource, or another person's assignment, without appropriate acknowledgement of authorship.

Inappropriate Paraphrasing: Changing a few words and phrases while mostly retaining the original structure and/or progression of ideas of the original, and information without acknowledgement. This also applies in presentations where someone paraphrases another’s ideas or words without credit and to piecing together quotes and paraphrases into a new whole, without appropriate referencing.

Collusion: Presenting work as independent work when it has been produced in whole or part in collusion with other people. Collusion includes:

  • Students providing their work to another student before the due date, or for the purpose of them plagiarising at any time
  • Paying another person to perform an academic task and passing it off as your own
  • Stealing or acquiring another person’s academic work and copying it
  • Offering to complete another person’s work or seeking payment for completing academic work

Collusion should not be confused with academic collaboration (i.e., shared contribution towards a group task).

Inappropriate Citation: Citing sources which have not been read, without acknowledging the 'secondary' source from which knowledge of them has been obtained.

Self-Plagiarism: ‘Self-plagiarism’ occurs where an author republishes their own previously written work and presents it as new findings without referencing the earlier work, either in its entirety or partially. Self-plagiarism is also referred to as 'recycling', 'duplication', or 'multiple submissions of research findings' without disclosure. In the student context, self-plagiarism includes re-using parts of, or all of, a body of work that has already been submitted for assessment without proper citation.

To see if you understand plagiarism, do this short quiz:


The University also regards cheating as a form of academic misconduct. Cheating is knowingly submitting the work of others as their own and includes contract cheating (work produced by an external agent or third party that is submitted under the pretences of being a student’s original piece of work). Cheating is not acceptable at UNSW.

If you need to revise or clarify any terms associated with academic integrity you should explore the 'Working with Academic Integrity' self-paced lessons available at:

For UNSW policies, penalties, and information to help you avoid plagiarism see: as well as the guidelines in the online ELISE tutorials for all new UNSW students: For information on student conduct see:

For information on how to acknowledge your sources and reference correctly, see: If you are unsure what referencing style to use in this course, you should ask the lecturer in charge.

Student Responsibilities and Conduct

​Students are expected to be familiar with and adhere to university policies in relation to class attendance and general conduct and behaviour, including maintaining a safe, respectful environment; and to understand their obligations in relation to workload, assessment and keeping informed.

Information and policies on these topics can be found on the 'Managing your Program' website.


It is expected that you will spend at least ten to twelve hours per week studying for a course except for Summer Term courses which have a minimum weekly workload of twenty to twenty four hours. This time should be made up of reading, research, working on exercises and problems, online activities and attending classes. In periods where you need to complete assignments or prepare for examinations, the workload may be greater. Over-commitment has been a cause of failure for many students. You should take the required workload into account when planning how to balance study with employment and other activities.

We strongly encourage you to connect with your Moodle course websites in the first week of semester. Local and international research indicates that students who engage early and often with their course website are more likely to pass their course.

View more information on expected workload


Your regular and punctual attendance at lectures and seminars or in online learning activities is expected in this course. The Business School reserves the right to refuse final assessment to those students who attend less than 80% of scheduled classes where attendance and participation is required as part of the learning process (e.g., tutorials, flipped classroom sessions, seminars, labs, etc.).

View more information on attendance

General Conduct and Behaviour

You are expected to conduct yourself with consideration and respect for the needs of your fellow students and teaching staff. Conduct which unduly disrupts or interferes with a class, such as ringing or talking on mobile phones, is not acceptable and students may be asked to leave the class.

View more information on student conduct

Health and Safety

UNSW Policy requires each person to work safely and responsibly, in order to avoid personal injury and to protect the safety of others.

View more information on Health and Safety

Keeping Informed

You should take note of all announcements made in lectures, tutorials or on the course web site. From time to time, the University will send important announcements to your university e-mail address without providing you with a paper copy. You will be deemed to have received this information. It is also your responsibility to keep the University informed of all changes to your contact details.

Student Support and Resources

​The University and the Business School provide a wide range of support services and resources for students, including:

Business School EQS Consultation Program
The Consultation Program offers academic writing, literacy and numeracy consultations, study skills, exam preparation for Business students. Services include workshops, online resources, individual and group consultations. 
Level 1, Room 1035, Quadrangle Building.
02 9385 4508

Communication Resources
The Business School Communication and Academic Support programs provide online modules, communication workshops and additional online resources to assist you in developing your academic writing.

Business School Student Centre
The Business School Student Centre provides advice and direction on all aspects of admission, enrolment and graduation.
Level 1, Room 1028 in the Quadrangle Building
02 9385 3189

UNSW Learning & Careers Hub
The UNSW Learning & Careers Hub provides academic skills and careers support services—including workshops, individual consultations and a range of online resources—for all UNSW students. See their website for details.
Lower Ground Floor, North Wing Chancellery Building.
02 9385 2060

Student Support Advisors
Student Support Advisors work with all students to promote the development of skills needed to succeed at university, whilst also providing personal support throughout the process.
John Goodsell Building, Ground Floor.
02 9385 4734

International Student Support
The International Student Experience Unit (ISEU) is the first point of contact for international students. ISEU staff are always here to help with personalised advice and information about all aspects of university life and life in Australia.
Advisors can support you with your student visa, health and wellbeing, making friends, accommodation and academic performance.
02 9385 4734

Equitable Learning Services
Equitable Learning Services (formerly Disability Support Services) is a free and confidential service that provides practical support to ensure that your health condition doesn't adversely affect your studies. Register with the service to receive educational adjustments.
Ground Floor, John Goodsell Building.
02 9385 4734

UNSW Counselling and Psychological Services
Provides support and services if you need help with your personal life, getting your academic life back on track or just want to know how to stay safe, including free, confidential counselling.
Level 2, East Wing, Quadrangle Building.
02 9385 5418

Library services and facilities for students
The UNSW Library offers a range of collections, services and facilities both on-campus and online.
Main Library, F21.
02 9385 2650

Moodle eLearning Support
Moodle is the University’s learning management system. You should ensure that you log into Moodle regularly.
02 9385 3331

UNSW IT provides support and services for students such as password access, email services, wireless services and technical support.
UNSW Library Annexe (Ground floor).
02 9385 1333

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