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Felix Ter Chian Tan

Senior Lecturer

School of Information Systems and Technology Management - PhD Information Systems, Queensland University of Technology | BIT (Hons) Information Systems and Data Communications, Queensland University of Technology | SAP Certified Academic (Member of SAP University Alliance)

About Felix Ter Chian

Dr Felix Tan is an early career Information Systems researcher at the UNSW business school. He actively investigates the enabling effects of enterprise systems and digital platforms, in the contexts of business and society, with particular emphasis on disruption, strategies, structures, and transformation. He has conducted ICT related fieldwork-based research and projects with over 20 companies and technology startups across Asia-Pacific. Dr Tan is an SAP academic alliance professor and delivered related ICT training in Hong Kong, Singapore, China and Australia.

Journal Articles

Tan FTC; Pan SL; Zuo M, 2019, 'Realising platform operational agility through information technology–enabled capabilities: A resource-interdependence perspective', Information Systems Journal, http://dx.doi.org/10.1111/isj.12221
Tye M; Leong C; Tan FTC; Tan B; Khoo YH, 2018, 'Social media for empowerment in social movements: The case of Malaysia’s grassroots activism', Communications of the Association for Information Systems, vol. 42, pp. 408 - 430, http://dx.doi.org/10.17705/1CAIS.04215
Tan F; Tan B; Sun Y, 2018, 'Social Shaping Leadership in Enterprise System Acquisition and Development: The Influence of Reference Users in Xizi Holdings', Journal of Information Technology Theory and Application, vol. 19, pp. 157 - 173, https://aisel.aisnet.org/jitta/vol19/iss2/8
Tan FT; Tan BC; Wang WJ; Sedera D, 2017, 'IT-enabled Operational Agility: An Interdependencies Perspective', Information and Management, vol. 54, pp. 292 - 303, http://dx.doi.org/10.1016/j.im.2016.08.001
Leong C; Tan B; Xiao X; Tan FTC; Sun Y, 2017, 'Nurturing a FinTech ecosystem: The case of a youth microloan startup in China', International Journal of Information Management, vol. 37, pp. 92 - 97, http://dx.doi.org/10.1016/j.ijinfomgt.2016.11.006
Sedera D; Lokuge S; Tan FT; Tushi B, 2017, 'Multi-Disciplinary Green IT Archival Analysis: A Pathway for Future Studies', Communications of the Association for Information Systems, vol. 41, pp. 674 - 733, http://dx.doi.org/10.17705/1CAIS.04128
Tan FT; Tan B; Lu A; land L, 2017, 'Delivering Disruption in an Emergent Access Economy: A Case Study of an E-Hailing Platform', Communications of the Association for Information Systems, vol. 41, pp. 497 - 516, http://aisel.aisnet.org/cais/vol41/iss1/22/
Tan FTC; Cahalane M; Tan B; Englert J, 2017, 'How GoGet carshare's product-service system is facilitating collaborative consumption', MIS Quarterly Executive, vol. 16, pp. 265 - 277
Tan FT; Tan B; Pan S, 2016, 'Developing a Leading Digital Multi-Sided Platform: Examining IT Affordances and Competitive Actions in Alibaba.com', Communications of the Association for Information Systems, vol. 38, pp. 738 - 760, http://dx.doi.org/10.17705/1CAIS.03836
Tan FTC; Guo Z; Cahalane M; Cheng D, 2016, 'Developing business analytic capabilities for combating e-commerce identity fraud: A study of Trustev's digital verification solution', Information and Management, vol. 53, pp. 878 - 891, http://dx.doi.org/10.1016/j.im.2016.07.002
Hoon L; Tan FTC; Vasa R; Mouzakis K; Fitzgerald M, 2015, 'ICT-enabled time-critical clinical practices: Examining the affordances of an information processing solution', Australasian Journal of Information Systems, vol. 19, pp. 1 - 16, http://dx.doi.org/10.3127/ajis.v19i0.1146
Tan FTC; Pan SL; Zuo M, 2014, 'The role of organisational interdependencies and asset orchestration in business integration: A case study of M.com', International Journal of Information Management, vol. 34, pp. 780 - 784, http://dx.doi.org/10.1016/j.ijinfomgt.2014.07.004
Eden R; Sedera D; Tan FTC, 2014, 'Sustaining the Momentum: Archival Analysis of Enterprise Resource Planning Systems (2006–2012)', Communications of the Association for Information Systems, vol. 35, pp. Article 3, http://aisel.aisnet.org/cais/vol35/iss1/3/
Eden R; Sedera D; Tan F, 2014, 'Sustaining the momentum: Archival analysis of Enterprise Resource Planning systems (2006-2012)', Communications of the Association for Information Systems, vol. 35, pp. 39 - 82

Book Chapters

Tan F; Wang W, 2015, 'A Benefit Expectation Management Framework for Supply Chain Management Systems', in Sedera D; Gronau N; Sumner M (ed.), Enterprise Systems. Strategic, Organizational, and Technological Dimensions, Springer International Publishing, pp. 247 - 270, http://dx.doi.org/10.1007/978-3-319-17587-4_16
Tan F; Sedera D, 2015, 'Teaching with Enterprise Systems: A Three Phased Roadmap', in Sedara D; Gronau N; Sumner M (ed.), Enterprise Systems. Strategic, Organizational, and Technological Dimensions, edn. Lecture notes in business information processing, Springer International Publishing, pp. 160 - 173

Conference Papers

Tan FTC; Zhang N; Zhu Z; Leong C, 2019, 'Toward smart city services in Beijing: A case study of platform-enabled public-private collaboration', in Ben Dhaou S; Carter L; Gregory M (eds.), Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019), Association for Computing Machinery (ACM), Melbourne, VIC Australia, pp. 513 - 515, presented at The 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019), Melbourne, VIC Australia, 03 April 2019 - 05 April 2019, http://dx.doi.org/10.1145/3326365.3326445
Xiao X; Chian Tan FT; Lim ETK; Henningsson S; Vatrapu R; Hedman J; Tan CW; Clemenson T; Mukkamala RR; Van Hillegersberg J, 2018, 'Sports Digitalization: An Overview and A Research Agenda', in ICIS 2017: Transforming Society with Digital Innovation
Kim DD; Tan FTC; Tan B; Ondrus J; Oh J, 2018, 'IS Capabilities in the Development of an Innovation Ecosystem: A Case Study of the Hallyu (Korean Wave) Phenomenon', in ICIS 2017: Transforming Society with Digital Innovation, Association for Information Systems, Seoul, South Korea, presented at The 38th International Conference on Information Systems (ICIS 2017), Seoul, South Korea, 10 - 13 December 2017, http://aisel.aisnet.org/icis2017/Global-IS/Presentations/3/
Lin S; Kim H; Tan F; Leong C, 2018, 'Navigating Value Co-Creation in Entertainment: A Netnography Study on the Wang Hong Ecosystem', in Proceedings of the 22nd Pacific Asia Conference on Information Systems (PACIS 2018), Association for Information Systems (AIS), Yokohama, Japan, presented at The 22nd Pacific Asia Conference on Information Systems (PACIS 2018), Yokohama, Japan, 26 August 2018 - 30 August 2018
Kim H; Tan F; Leong C; Kim DD; Ondrus J; Tan B, 2018, 'Value Co-creation in Digital Content Ecosystems: A Study of Hallyu', in Proceedings of the 39th International Conference on Information Systems (ICIS 2018), Association for Information Systems (AIS), San Francisco, California, presented at The 39th International Conference on Information Systems (ICIS 2018), San Francisco, California, 13 December 2018 - 16 December 2018, https://aisel.aisnet.org/icis2018/governance/Presentations/13/
Ng E; Grafton J; Tan B; Tan FTC, 2018, 'Doing more with less: The virality of IT-enabled frugal innovation', in Proceedings of the 39th International Conference on Information Systems (ICIS 2018), San Francisco, California, presented at The 39th International Conference on Information Systems (ICIS 2018), San Francisco, California, 13 December 2018 - 16 December 2018
Muthukannan P; Tan B; Tan FTC; Leong C, 2017, 'The Concentric Development of the Financial Technology (Fintech) Ecosystem in Indonesia', in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Association for Information Systems, Seuol, South Koera, presented at The 38th International Conference on Information Systems (ICIS 2017), Seuol, South Koera, 10 December 2017 - 13 December 2017, http://aisel.aisnet.org/icis2017/TransformingSociety/Presentations/5/
Lister T; Michael C; Tan FTC; Tan B; Saito L, 2017, 'The Yin-and-Yang of collaborative consumption development: The role of ambidextrous IS capabilities at goget carshare', in Proceedings of the 25th European Conference on Information Systems, ECIS 2017, Association for Information Systems, GuimarÃ£es, Portugal, pp. 3013 - 3024, presented at The 25th European Conference on Information Systems (ECIS 2017), GuimarÃ£es, Portugal, 05 - 10 June 2017, https://aisel.aisnet.org/ecis2017_rip/50
Ng E; Tan B; Sun Y; Tan FTC, 2017, 'Giving Customers Exactly What They Want: A Networked Perspective of IT-Enabled Mass Personalization', in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Association for Information Systems, Seoul, South Korea, presented at The 38th International Conference on Information Systems (ICIS 2017), Seoul, South Korea, 10 December 2017 - 13 December 2017, http://aisel.aisnet.org/icis2017/ServiceScience/Presentations/9/
Tan FT; Hedman J; Xiao X, 2017, 'Beyond ‘Moneyball’ to Analytics Leadership in Sports: An Ecological Analysis of FC Bayern Munich’s Digital Transformation', in Proceedings of the 23rd America Conference on Information Systems (AMCIS 2017), Association for Information Systems, Boston, MA, USA, presented at The 23rd America Conference on Information Systems (AMCIS 2017), Boston, MA, USA, 10 August 2017 - 12 August 2017, http://aisel.aisnet.org/amcis2017/StrategicIT/Presentations/10/
Tan FTC; Saito L; Lister T; Cahalane M; Tan B, 2016, 'Cultivating IT-enabled collaborative consumption ecosystem: A service-dominant perspective of GoGet', in Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings
Tan FTC; Ky D; Tan B, 2016, 'Toward a process theory of IT-enabled frugal innovation: The role of organizational bricolage in Koufu Singapore', in Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings
Fernando N; Tan FT; Vasa R; Mouzaki K; Aitken I, 2016, 'Examining Digital Assisted Living: Towards a Case Study of Smart Homes for the Elderly', in Proceedings of the 24th European Conference on Information Systems (ECIS 2016), The 24th European Conference on Information Systems (ECIS 2016), Istanbul, Turkey, presented at The 24th European Conference on Information Systems (ECIS 2016), Istanbul, Turkey, 12 June 2016 - 15 June 2016, http://aisel.aisnet.org/ecis2016_rip/70
Tan FTC; Pan SL; Cui L, 2016, 'IT-enabled social innovation in China's Taobao Villages: The role of netrepreneurs', in 2016 International Conference on Information Systems, ICIS 2016
Tan FT; Pan SL; Liu JY, 2016, 'Towards a Self-Organizing Digital Business Ecosystem: Examining IT-Enabled Boundary Spanning Practice of China’s LeEco', in Proceedings of the 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, presented at The 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, 10 December 2016 - 14 December 2016
Xia Z; Zhang W; Tan F; Feng X; Hadid A, 2016, 'An Accurate Eye Localization Approach For Smart Embedded System', in Lopez MB; Hadid A; Pietikainen M (eds.), 2016 SIXTH INTERNATIONAL CONFERENCE ON IMAGE PROCESSING THEORY, TOOLS AND APPLICATIONS (IPTA), IEEE, Oulu, FINLAND, presented at 6th International Conference on Image Processing Theory, Tools and Applications (IPTA), Oulu, FINLAND, 12 December 2016 - 15 December 2016, http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000393589800058&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
Tan FT; Tan BC; Sun Y, 2015, 'Social Shaping of Enterprise System Acquisition and Development: The Influence of Reference Users in XiZi Holdings', in Proceedings of the 36th International Conference of Information Systems (ICIS 2015), Association for Information Systems, Fort Worth, Texas, presented at The 36th International Conference of Information Systems (ICIS 2015), Fort Worth, Texas, 08 December 2015 - 13 December 2015, http://aisel.aisnet.org/icis2015/proceedings/ManagingIS/15/
Tan FTC; Lu A; Land L; Choi BCF; Tan B, 2015, 'Collaborative Consumption On Mobile Applications: A Study Of Multi-sided Digital Platform GoCatch', in Proceedings of the 14th International Conference on Mobile Business (ICMB 2015), Association for Information Systems, Fort Worth, USA, presented at The 14th International Conference on Mobile Business (ICMB 2015), Fort Worth, USA, 12 December 2015 - 12 December 2015, http://aisel.aisnet.org/icmb2015/11
Tan F; Tan B; Land LP, 2015, 'The Affordance of Gamification in Enabling a Digital Disruptor: A Case Study of the goCatch Taxi Booking App', in Proceedings of the 48th Annual Hawaii International Conference on System Sciences (HICSS 2015), IEEE Computer Society, Kauai, Hawaii, pp. 1197 - 1206, presented at The 48th Annual Hawaii International Conference on System Sciences (HICSS 2015), Kauai, Hawaii, 05 January 2015 - 08 January 2015, http://dx.doi.org/10.1109/HICSS.2015.145
Cheng D; Tan FT; Guo Z; Cahalane M, 2015, 'Developing ICT-Enabled Information Processing Capabilities for Combatting E-Commerce Identity Fraud: A Case Study of Trustev’s Social Fingerprinting Solution', in Proceedings of the 19th Pacific Asia Conference on Information Systems (PACIS 2015), Singapore, presented at The 19th Pacific Asia Conference on Information Systems (PACIS 2015), Singapore, 05 July 2015 - 09 July 2015
Tan FT; Pan SL; Cui L, 2014, 'An Information Processing Perspective of Digital Social Innovation: Insights from China’s Taobao Villages', in Proceedings of the 35th International Conference on Information Systems (ICIS 2014), Association for Information Systems, Auckland, New Zealand, presented at The 35th International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, 14 December 2014 - 17 December 2014
Tan FTC; Wang W; Tan B, 2014, 'Toward Management Innovation for IT-Enabled Operational Agility: A Dependencies Perspective', in Proceedings of the 18th Pacific Asia Conference on Information Systems (PACIS 2014), Association for Information Systems, Chengdu, China, presented at The 18th Pacific Asia Conference on Information Systems (PACIS 2014), Chengdu, China, 24 June 2014 - 28 June 2014
Xiao H; Tan FTC; Vasa R, 2014, 'The role of process integration for supply chain agility: An information processing perspective', in Proceedings of the 25th Australasian Conference on Information Systems, ACIS 2014
Hoon L; Vasa R; Mouzakis K; Chian Tan FT; Fitzgerald M, 2014, 'Examining the role of is affordances in enabling time critical clinical practices: An information processing perspective', in Proceedings of the 25th Australasian Conference on Information Systems, ACIS 2014
Tan B; Tan FTC, 2013, 'Nurturing and Leveraging Virtual Communities: A Two-Dimensional Process Model', in Proceedings of the 34th International Conference on Information Systems (ICIS 2013), Association for Information Systems, Milano, Italy, presented at The 34th International Conference on Information Systems (ICIS 2013), Milano, Italy, 15 December 2013 - 18 December 2013, http://aisel.aisnet.org/icis2013/
Lu A; Tan FTC; Land L, 2013, 'Starting-up an IT-enabled disruptive innovation: A stage model', in Proceedings of the 24th Australasian Conference on Information Systems
Tan FTC; Tan B; Pan SL, 2013, 'Interdependencies and collaborative action for platform leadership: A comparative analysis of two leading Chinese multi-sided digital platforms', in Proceedings - Pacific Asia Conference on Information Systems, PACIS 2013
Tan FTC; Zuo M; Pan SL, 2012, 'An examination of interdependencies in a B2C platform in China: The case of M.com', in International Conference on Information Systems, ICIS 2012, pp. 3540 - 3550
Eden R; Sedera D; Tan FTC, 2012, 'Archival analysis of Enterprise Resource Planning Systems: The current state and future directions', in Proceedings of the 33rd International Conference on Information Systems (ICIS 2012), Association for Information Systems, Orlando, Florida, USA, presented at The 33rd International Conference on Information Systems (ICIS 2012), Orlando, Florida, USA, 16 December 2012 - 19 December 2012
Giardina A; Vasa R; Tan FTC, 2012, 'Impact of viral propagation on user interface design', in Proceedings of the 24th Australian Computer-Human Interaction Conference, OzCHI 2012, The 24th Australian Computer-Human Interaction Conference (OzCHI '12), Melbourne, VIC, Australia, pp. 154 - 157, presented at The 24th Australian Computer-Human Interaction Conference (OzCHI '12), Melbourne, VIC, Australia, 26 - 30 November 2012, http://dx.doi.org/10.1145/2414536.2414564
Tan Ter Chian F; Pan SL; Tan B, 2011, 'The co-creation of service value: The case of a B2B exchange in China', in ACIS 2011 Proceedings - 22nd Australasian Conference on Information Systems
McLean ER; Sedera D; Tan FTC, 2011, 'Reconceptualizing system use for contemporary information systems', in Proceedings of the 15th Pacific Asia Conference on Information Systems (PACIS 2011), Queensland University of Technology, Brisbane, Australia, presented at The 15th Pacific Asia Conference on Information Systems (PACIS 2011), Brisbane, Australia, 07 July 2011 - 11 July 2011
Tan FTC; Vasa R, 2011, 'Toward a social media usage policy', in Seltsikas P; Bunker D; Dawson L; Indulska M (eds.), ACIS 2011 Proceedings - 22nd Australasian Conference on Information Systems, The 22nd Australasian Conference on Information Systems (ACIS 2011), Sydney, NSW, Australia, presented at The 22nd Australasian Conference on Information Systems (ACIS 2011), Sydney, NSW, Australia, 30 November - 02 December 2011
Tan FTC; Stockdale R; Vasa R, 2011, 'Leveraging emerging Web technologies for community engagement project success in higher education', in Tuunainen VK; Rossi M; Nandhakumar J (eds.), Proceedings of the 19th European Conference on Information Systems (ECIS 2011), The 19th European Conference on Information Systems (ECIS 2011), Helsinki, Finland, presented at The 19th European Conference on Information Systems (ECIS 2011), Helsinki, Finland, 09 June 2011 - 11 June 2011
Tan FTC, 2010, 'A Perception-Based Model for Technological Innovation in Small and Medium Enterprises', in Alexander PM; Turpin M; van Deventer JP (eds.), Proceedings of the 18th European Conference on Information Systems (ECIS 2010), The 18th European Conference on Information Systems (ECIS 2010), Pretoria, South Africa, presented at The 18th European Conference on Information Systems (ECIS 2010), Pretoria, South Africa, 07 June 2010 - 09 June 2010
Tan FTC; Sedera D, 2010, 'Introducing a Small and Medium Enterprises syllabi design: An Enterprise Systems hands-on approach', in ACIS 2010 Proceedings - 21st Australasian Conference on Information Systems, The 21st Australasian Conference on Information Systems (ACIS 2010), Brisbane, Australia, presented at The 21st Australasian Conference on Information Systems (ACIS 2010), Brisbane, Australia, 01 - 03 December 2010
Wijesinghe S; Sedera D; Tan FTC, 2009, 'Observing the relevance of an information systems success model', in PACIS 2009 - 13th Pacific Asia Conference on Information Systems: IT Services in a Global Environment, The 13th Pacific Asia Conference on Information Systems (PACIS 2009), Hyderabad, India, presented at The 13th Pacific Asia Conference on Information Systems (PACIS 2009), Hyderabad, India, 10 - 12 July 2009
Wang W; Sedera D; Tan FTC, 2009, 'Measuring CRM and SCM benefits: A preliminary measurement model', in Proceedings of the 13th Pacific Asia Conference on Information Systems (PACIS 2009), The 13th Pacific Asia Conference on Information Systems (PACIS 2009), Hyderabad, India, presented at The 13th Pacific Asia Conference on Information Systems (PACIS 2009), Hyderabad, India, 09 July 2009 - 12 July 2009
Yee J; Tan FTC; Chan T, 2009, 'A Preliminary Decision Model for Shared Services: Insights from an Australian University Context', in Proceedings of the 20th Australasian Conference on Information Systems (ACIS 2009), The 20th Australasian Conference on Information Systems (ACIS 2009), Melbourne, Australia, presented at The 20th Australasian Conference on Information Systems (ACIS 2009), Melbourne, Australia, 02 December 2009 - 04 December 2009
Sedera D; Tan FTC, 2008, 'Introducing a Business Process and Software Centric Approach for Enterprise System Teaching', in Proceedings of the 29th International Conference on Information Systems (ICIS 2008), Association for Information Systems, Paris, France, presented at The 29th International Conference on Information Systems (ICIS 2008), Paris, France, 14 December 2008 - 17 December 2008
Sedera D; Tan FTC, 2007, 'Reconceptualizing Usage for Contemporary Information Systems Success', in Österle H; Schelp J; Winter R (eds.), Proceedings of the 15th European Conference on Information Systems (ECIS 2007), The 15th European Conference on Information Systems (ECIS 2007), St. Gallen, Switzerland, pp. 1344 - 1355, presented at The 15th European Conference on Information Systems (ECIS 2007), St. Gallen, Switzerland, 07 June 2007 - 09 June 2007
Sedera D; Tan FTC; Dey S, 2006, 'Dentifying and evaluating the importance of multiple stakeholder perspective in measuring ES-success', in Ljungberg J; Andersson M (ed.), Proceedings of the 14th European Conference on Information Systems (ECIS 2006), The 14th European Conference on Information Systems (ECIS 2006), Göteborg, Sweden, presented at The 14th European Conference on Information Systems (ECIS 2006), Göteborg, Sweden, 12 June 2006 - 14 June 2006
Sedera D; Tan F; Dey S, 2006, 'Identifying and evaluating the importance of multiple stakeholder perspective in measuring ES-success', in Proceedings of the 14th European Conference on Information Systems, ECIS 2006
Sedera D; Tan FTC, 2005, 'User Satisfaction: An overarching measure of Enterprise System success', in Proceedings of the 9th Pacific Asia Conference on Information Systems (PACIS 2005), The 9th Pacific Asia Conference on Information Systems (PACIS 2005), Bangkok, Thailand, pp. 963 - 976, presented at The 9th Pacific Asia Conference on Information Systems (PACIS 2005), Bangkok, Thailand, 07 July 2005 - 10 July 2005

Other Academic Work

2015, 'Social shaping of enterprise system acquisition and development: The influence of reference users in XiZi holdings'
Cahalane M; Tan FT; Tan BT; Englert JE, 2016, 'HOW GOGET CARSHARE SUCCESSFULLY EXPANDED ITS SHARED ACCESS PLATFORM', presented at MIS Quarterly Executive Academic Workshop (Pre-ICIS), Dublin, Ireland, 10 December 2016 - 14 December 2016, http://misqe.org/ojs2/index.php/misqe/pages/view/SharingEconomy

Felix Ter Chian Tan

Senior Lecturer

About Felix Ter Chian

Journal Articles

Book Chapters

Conference Papers

Other Academic Work

Current Courses Taught

Research Supervision

Research Grants

Engagement Activities

Appointments

Media Releases

Awards

Teaching Awards

Research Awards

Felix Ter Chian Tan

Senior Lecturer

About Felix Ter Chian

Journal Articles

Book Chapters

Conference Papers

Other Academic Work

Current Courses Taught

Research Supervision

Research Grants

Engagement Activities

Appointments

Media Releases

Awards

Teaching Awards

Research Awards​

Research Awards