Helena Nguyen

Adjunct Lecturer

School of Management - PhD,  School of Psychology, University of New South Wales, 2010 | MPsych, Organisational Psychology, School of Psychology, University of New South Wales, 2010 | BPsych (Hons), University of Sydney, 2004

About Helena

Research Grants

  • Australian Research Council (ARC) Linkage Grant (LP0990427). Groth, M. (CI), Johnson, A. M., Nguyen (nee Hong), H., Grandey, A. A., White, L. J., & Crisp, J. The Heart of Health Care: Advancing
  • Emotional Well-being, Engagement and Performance in Hospitals. Partner Organisations: Sydney
  • Children’s Hospital, Prince of Wales Hospital, Royal Children’s Hospital, Royal Hospital for Women and Sydney Hospital Sydney Eye Hospital. 2009-2012. $441,896.
  • Australian Research Council (ARC) Discovery Grant (DP1096643). Williamson, A., Nguyen (nee Hong), H., & Shorrock, S. It’s Only Human: Understanding why Errors occur in Skilled Behaviour. 2009-2012. $260,000.
  • National Health and Medical Research Council (NHMRC) Postgraduate Scholarship. 2006-2009

Professional activities

  • NSW Psychologists Registration Board
  • Society for Industrial and Organisational Psychologists
  • Academy of Management

Refereed publications

  • Nguyen, H., Groth, M., & Johnson, A. (in press). When the going gets tough, the tough keep going to work: The impact of emotional labor on employee absenteeism. Journal of Management.
  • Parker, S. K., Johnson, A., Collins, C., & Nguyen, H. (in press). Making the most of structural support: Moderating influence of employees’ clarity and negative affect. Academy of Management Journal.
  • Johnson, A., Nguyen (nee Hong), H., Groth, M & Parker, S.K. (2011) Learning and development: Promoting nurses’ performance and work attitudes, Journal of Advanced Nursing, 67, 609-620.
  • Nguyen (nee Hong), H., & Williamson, A. M. (2008, September). Speed and accuracy: A complex interplay in skill development. Proceedings of the 52nd Annual Meeting of the Human Factors and Ergonomics Society. New York (pp.697-683).
  • Johnson, A. M., Parker, S. K., Nguyen (nee Hong)., Collins, C. G. (2007, October). The effect of an APN on the workload and job characteristics of junior doctors: A collaborative approach to patient care. Proceedings of Australian & New Zealand Academy of Management, Sydney, Australia, (pp.1-17).

Conference presentations

  • Johnson, A., Nguyen, H., Groth, M., Bove, A., Crisp, J., & White, L. (2013, August). The effects of levels of violence in organizations on organizational effectiveness: The role of collective engagement. Discussion paper to be presented at the Academy of Management Meetings, Orlando, Florida.
  • Nguyen (nee Hong), H., Groth, M., & Johnson, A. (2012, August). An investigation of the effects of individual- and unit-level display rules on work outcomes. Symposium presentation at the Academy of Management Meetings, Boston, MA.
  • Johnson, A., Parker, S.K., & Nguyen (nee Hong), H (2012, August). Helping others or helping yourself: The differential effects of motives on role outcomes enhanced by team affective climate. Symposium presentation at the Academy of Management Meetings, Boston, MA.
  • Nguyen (nee Hong)., & Groth, M. (2012, April). Lights! Camera! Action! : The effects of service scripts on customer citizenship behavior. Symposium presentation at the 27th annual meeting of the Society for Industrial and Organizational Psychology, San Diego, CA.
  • Parker, S.K. Johnson, A.M., Bindl, U., Nguyen (nee Hong), H. & Groth, M. (2011, August). Silence speaks volumes: The differential effects of silence motives on work outcomes over time. Symposium presentation at the Academy of Management Meetings, San Antonio, USA.
  • Nguyen (nee Hong), H., Johnson, A., & Groth, M. (2011, April). In sickness and in health: The Moderating role of personal control on the strain of emotion regulation. Symposium presentation at the 26th annual meeting of the Society for Industrial and Organizational Psychology, Chicago, IL.
  • Johnson, A., Nguyen (nee Hong), H., Groth, M., Crisp, J., & White, L. (2011, April). Leadership matters: Getting the process right in health care teams. Poster presentation at the 26th annual meeting of the Society for Industrial and Organizational Psychology, Chicago, IL.
  • Nguyen (nee Hong), H., & Williamson, A. M. (2010, November). The role of distraction as a major source of pilot checklist errors. Paper presented at the Symposium of the Australian Aviation Psychology Association. Australia: Sydney.
  • Nguyen (nee Hong), H., & Williamson, A. M. (2009, October). Pilots thrown off track: The effect of distraction on pilot checklist errors. Paper presented at the Human Factors and Ergonomics Society, Europe Chapter . Sweden: Linkoping.
  • Nguyen (nee Hong), H., Groth, M., Johnson, A.M., & Goodwin, R.E. (2009, June). The cost of faking: The effects of emotional labour on nurses’ sick leave and turnover behaviour. Presentation at the Industrial and Organisational Psychology Conference, APS, Sydney, Australia.
  • Groth, M., Nguyen (nee Hong), H., Johnson, A.M., & Goodwin, R.E. (2009, June). Patient care with a smile: The role of emotional labour in delivering quality patient care. Presentation at the Industrial and Organisational Psychology Conference, APS, Sydney, Australia.
  • Nguyen (nee Hong), H., & Williamson, A. M. (2009, December). It’s only human: Understanding why errors occur in skilled behaviour. Paper presented at the Human Factors Society Australia. Australia: Sydney.
  • Nguyen (nee Hong), H., & Williamson, A.M. (2008, April). The effects of distraction on errors during skilled performance. Paper presented at the 35th Annual Meeting of the Australasian Society for Experimental Psychology. Australia: Perth
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